Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Granular Access Management

85

Search

85

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Cameron P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

Built for Real-Time Infrastructure Ops

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Its huge library of integrations and APIs makes it easy to connect deployment pipelines, monitoring systems, and incident management tools all in one place.

What is your favorite aspect of this product?

The ability to set up dedicated channels for infrastructure alerts, where bots can instantly post deployment results or system health updates.

What do you dislike most about this product?

When multiple integrations post at once, channels can get noisy, making it harder to spot critical messages without extra filtering rules.

What recommendations would you give to someone considering this product?

Use Slack workflows and automation for routine infrastructure updates, and integrate with tools like PagerDuty or Grafana for faster incident resolution.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

SSENYONGA Y.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

Slack centralizes team communication from one plac

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack integrates with SMS providers to deliver reliable communications through SMS, team inbox chat and has a very unique interface for easy view of messages, mentions and even private share of files through slack makes it different from the rest of the tools.

What is your favorite aspect of this product?

Easy to use and to integrate with other tools like Intercom to make cross communications with clients very easy from any tool and the affordability of the solution enables me to use slack to contribute and to get ideas from fellow developers of the tools we use everyday

What do you dislike most about this product?

Nothing to dislike about slack besides the pricing that can be expensive for small use case or individual use besides pricing the solution is easy and intruitive

What recommendations would you give to someone considering this product?

I would recommend it for team communication and collaboration

Pros

  • Saves Time
  • Fair
  • Altruistic
  • Acts with Integrity

Miguel L.

  • Role: Finance
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

Slack: A powerhouse to streamline communications.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack offers multiple channels for engaging and having conversations which help speed up and streamline communications. Slack has very state-of-the-art security and privacy features which ensures all information is shared securely.

What is your favorite aspect of this product?

Slack has communication analytics features which allows us to easily monitor our performance in communications and provide insights which assist us to boost this performance. Slack has great real-time collaboration features which help us to work together on our daily operations. Slack provide us with various communication channels which allow us to share information and engage effectively at any given time.

What do you dislike most about this product?

Slack has been very reliable and we have not yet found anything about it to dislike. We are satisfied by all its services and features.

What recommendations would you give to someone considering this product?

Slack is a robust communication platform with modern features which help streamline communications and information sharing. I highly recommend it because it really works.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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