Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Granular Access Management

85

Search

85

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Abhay K.

  • Role: Vendor Management
  • Industry: Consulting
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Aug 2025

Good product

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Quick message with the colleague and timely notification

What is your favorite aspect of this product?

Group message

What do you dislike most about this product?

Video call or screen sharing

What recommendations would you give to someone considering this product?

Nice product

Pros

  • Continually Improving Product
  • Effective Service
  • Saves Time
  • Respectful

Rudraksh A.

  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2025

Best collaboration tool out there

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Its simply to use, you can just direct message your coworkers, put messages on a channel, make a huddle.

What is your favorite aspect of this product?

Just the sheer simplicity to use it and the intuitive UI.

What do you dislike most about this product?

The video calls aren't that smooth.

What recommendations would you give to someone considering this product?

Just take the product,. Won't regret it.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Abraham E.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2025

it works for my team, so much so everyone in my te

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Its different from others

What is your favorite aspect of this product?

it works so much for team work

What do you dislike most about this product?

I don't it works formmymtea, so I like it

What recommendations would you give to someone considering this product?

To just keep using it, and they should navigate it

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

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