What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Integration With Productivity Tools
Granular Access Management
Search
Cross Platform Support
Document Collaboration
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Regina-Onica Y.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2022
Best communication software available in market.
Likeliness to Recommend
What differentiates Slack from other similar products?
Regardless of where we are or what we perform, Slack is our one workplace that links us to the tools and individuals we use every day. Slack offers real-time communication via calls and conversation, a comprehensive archive of all personal documents and discussions, and connections with an increasing number of practical bots and applications.
What is your favorite aspect of this product?
I enjoy using the many Slack forums for multiple departments, technical assistance, team, and personal chat, as well as sharing our team's accomplishments or assisting one another with access difficulties. The creative UI and user-friendly characteristics of Slack are its finest qualities. Slack makes it easy and somewhat enjoyable to swiftly connect with our colleagues. It has a lot of helpful capabilities and is absolutely simple, enjoyable, and straightforward to use.
What do you dislike most about this product?
On a few of the networks, when there are several channels with various teams, some of our employees become disoriented. They discover that it is confusing for them to know which station is for what. Sometimes the drop-down bars with the channel obscure the links, which truly irritates me. I would want a user interface that was easier to utilize.
What recommendations would you give to someone considering this product?
We would strongly advise anyone thinking about having a social event at work to establish restrictions on the number of selections allowed. It has shown to be extremely helpful in project management and communication with group members. Slack includes everything, from regular meetings to connection with outside apps for simple information sharing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Roman S.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2022
Our everyday used software for daily communication
Likeliness to Recommend
What differentiates Slack from other similar products?
Now that we everyone is on the same page, we can finish our task. No matter what job we are playing, Slack has become a success for us. Teams readily accept it since it's simple to use, simple to establish, and offers a wide range of connectivity possibilities.
What is your favorite aspect of this product?
With Google Calendar, it is simple to set up, and on Meetings, attendees or the presenter may quickly underline the page's topics. Honestly, I appreciate having all of our business discussions in one location. We are thrilled to have such a wonderful little power drill. I appreciated the design, usefulness, and Slack is available for literally everything and everyone.
What do you dislike most about this product?
The talks that go missed, because either you run out of time inside the free plan but because there are thousands of chats going on, can be challenging. It might be challenging to look for and locate particular discussions or subjects. I also find it bothersome that when I create a group conversation, if I add a new person, all of the prior messages vanish.
What recommendations would you give to someone considering this product?
Slack is linked with every major software package we use, making it easier to manage our everyday tasks. It contains a large selection of emojis that lift the atmosphere. When somebody is showing their display, it also lets everyone scribble with a highlighter. This function is quite helpful.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Patrick C.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Supporting effective communication
Likeliness to Recommend
What differentiates Slack from other similar products?
The ability for everyone on a call to draw on the presenter's screen without any setup is Slack's best feature. It's simple to onboard a new member and gets them talking straight immediately. Its API makes it a perfect place to keep track of reminders and system notifications.
What is your favorite aspect of this product?
Overall, I enjoy using it, and because it integrates with practically all of my programs, it also serves as a notification engine, which is one of the tool's best features. I also appreciate that it offers all of the tools that are required for corporate team management, such as file sharing and messaging, as well as video and audio conferencing.
What do you dislike most about this product?
At times, the channels might be overwhelming for casual users. While the system tries to clean things up with suggestions, I believe Slack should do a better job of hiding less-used channels on purpose to keep things tidy.
What recommendations would you give to someone considering this product?
I have tried a lot of comparable applications, and while some of them are fairly nice, Slack appears to be superior to the majority of them, using it feels really natural and easy. It can be integrated with a variety of other technologies, such as being notified when a Jira ticket is created, transmitting a Zoom meeting recording to a channel, and so on.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Efficient Service
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