Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Granular Access Management

85

Search

85

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Shirley o.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

The Most Fantastic Communication app

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack has a really powerful messenger with a great customizable UI.

What is your favorite aspect of this product?

We use Slack in our department for updates on flows, bugs and so on. The channels and thread categorizing make it easy to locate a chat or a topic. Awesome reminders too.

What do you dislike most about this product?

While the reminders and great and all, you can't turn them off.

What recommendations would you give to someone considering this product?

Slack is a great solution for corporate intercommunications - I highly recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Mercy C.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Instant messaging platform.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Compared to other similar tools, communication with Slack is very fast through messaging and group team chats. This ensures that every member of the team is included in the project discussions.

What is your favorite aspect of this product?

Slack has Channels that help us to organize our work. We can create them for every project, team or topic. In addition, it provides a shared view of the tasks being done therefore we are able to work in sync.

What do you dislike most about this product?

It has limited space for file storage.

What recommendations would you give to someone considering this product?

It is an excellent software since it is secure hence our data is always protected. It is also easy to access through the mobile or desktop app. I highly recommend.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Serap Y.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Enhances communication for increased productivity.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

slack's ability to streamline work activity across a variety of applications from within the Slack software through its integration capacity , is the major area of difference between slack and similar software. Streamlined work through slack helps consolidate my workplace experience, by reducing app-switching as much as possible . Am of the opinion that this contributes towards improved efficiency and productivity.

What is your favorite aspect of this product?

slack channels serves as an enclosed room for team discussions around specific topics. At my company , we create channels for every team and departments. Channels organizes our conversations better , making conversations more easy to track and i am of the opinion that slack channels has contributed immensely to fast paced decision making at every level of my work institution.

What do you dislike most about this product?

video lagging during screen sharing is a problem for me. Occasional forced logouts from my Slack web application is another grey area of my daily use of the slack software.

What recommendations would you give to someone considering this product?

Ideal for day to day , formal and informal communication between individuals and groups at the workplace.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Most Popular Slack Comparisons