Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Granular Access Management

85

Search

85

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Sarah J.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic communication App.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Although Slack is a software for professional use, it still has emojis to make work a little bit easier.

What is your favorite aspect of this product?

Slack synchronizes perfectly with your calendar to keep you on track. Has well structured channels for large groups

What do you dislike most about this product?

It allows just a little organization for the chats.

What recommendations would you give to someone considering this product?

Slack is the communication app that all companies should use. It is really worth it, I highly recommend.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Effective Service

Swapnil P.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Feature loaded application

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The point that it can integrate with any application and without any issue is amazing.

What is your favorite aspect of this product?

Getting meeting notifications of any meeting app on chat. The channel feature is really very unique and simple to use.

What do you dislike most about this product?

As of now there is nothing which can be disliked. Some time there are outages and takes time to resolve.

What recommendations would you give to someone considering this product?

This is an application which is cost effective and cannot be missed if you are looking for such application. Give it a try and you will love it.

Pros

  • Includes Product Enhancements
  • Continually Improving Product
  • Reliable
  • Inspires Innovation

MUHAMMAD S.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

Responsive User interface and features is remarkab

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Threads mentioning

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Hard to use as compare to other

What recommendations would you give to someone considering this product?

Its a secure communication platform

Pros

  • Reliable
  • Client Friendly Policies
  • Over Delivered
  • Transparent

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