Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 85

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Granular Access Management

85

Cross Platform Support

85

Search

85

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

James H.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Best all-round communication tool for work.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack now enables me to connect and collaborate with professionals outside of my organization. Within my department, Slack is gradually replacing official emails for collaboration with off-shore work groups. Communication via Slack, unlike email is a lot more informal and we simply get more done this way.

What is your favorite aspect of this product?

Quality of customization on the Slack software is just unprecedented. I am able to customize alerts, from muting notifications for specific channels which are unimportant for my day to day work , to disabling notifications across all channels altogether. I am even able to silence my notifications on specific hours of the day.

What do you dislike most about this product?

Is there a way to leave a channel without every member of the channel getting notified? This happens to be the sole area of dislike for me , with Slack.

What recommendations would you give to someone considering this product?

Slack as a software is well suited for project based collaboration and communication. From my own experience, Slack has been integral to the success of in-house projects than any other communication program , we 've tried our hands on.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Leandro Augusto N.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Constant communication in Slack

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

We have been using the Slack group messaging service for some months in our company and the results have been excellent, the tool has a series of functions that facilitate group communication in each area of our company, keeping the information of the projects circulating in a simple way which provides greater effectiveness when solving problems, inconveniences, or sharing ideas that can be beneficial for our projects.

What is your favorite aspect of this product?

It is possible to publish graphics and files that can be shared facilitating the productivity of each of our workers and keeping the ideas in a tool that centralizes all the topics and debates that are discussed in our offices, Slack has facilitated the way in which we transmit our information from point to point, in a safe way and in a platform that demonstrates a lot of stability day by day.

What do you dislike most about this product?

It is logical that it is mandatory to have internet connection to use the tool, however, we would like to have some of its functions while we are offline, which would be quite helpful to be able to give continuity to projects in places where we can not get a good quality internet connection. It does not yet have the ability to record meetings, which we hope will be integrated soon since we use it as minutes.

What recommendations would you give to someone considering this product?

The tool fulfills what it offers and is an excellent alternative to centralize conversations and meetings in companies, with a price quite adaptable to business needs and a very dedicated customer service system, which help to solve problems almost instantly. The updates are constant, keeping the platform free of errors and increasing productivity in companies.

Pros

  • Continually Improving Product
  • Reliable
  • Caring
  • Saves Time

Clay L.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

An intuitive chat tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Productivity has significantly enhanced due to creation of specific channels for various project and team activities, where participants may interact effectively. Sending audio recordings and videos, tagging individuals in comments, commenting in threads, posting links, and adopting Slack's dark mode make it easier on the eyes and facilitate better team collaboration. I adore all of these things.

What is your favorite aspect of this product?

Installing it on the phone will make it simple for me to monitor the messages and participate in meetings. May communicate with customers and partners without being concerned about privacy. Can make judgments more successfully with the help of polls. You can create a folder to organize the disorganized channels. A feature called "INSTANT MESSAGING" is accessible. Using the "@MENTIONS" option also simplifies messaging. Mention someone effortlessly when speaking to a group. Numerous "3rd party" plugins are available.

What do you dislike most about this product?

It is awkward, and the user interface could be better available. It tends to get confusing because it already has a dated appearance, especially if you have several chats going on at once. Every time I turn on my laptop, the program launches. Even though I tried, I could not locate where I could disable this.

What recommendations would you give to someone considering this product?

It may be integrated with a wide range of office equipment. Channels can be made. File sharing among your peers is simple. Emojis and icons give it a beautiful look and feel, and it is simple to use, fast, and compatible with any device. It works well with a wide range of productivity software—tools like Pipedrive, Sheets, Docs, Asana, Trello, and Jira. Slack turns into a central location for teamwork and productivity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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