Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Granular Access Management

85

Search

85

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Clay L.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

An intuitive chat tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Productivity has significantly enhanced due to creation of specific channels for various project and team activities, where participants may interact effectively. Sending audio recordings and videos, tagging individuals in comments, commenting in threads, posting links, and adopting Slack's dark mode make it easier on the eyes and facilitate better team collaboration. I adore all of these things.

What is your favorite aspect of this product?

Installing it on the phone will make it simple for me to monitor the messages and participate in meetings. May communicate with customers and partners without being concerned about privacy. Can make judgments more successfully with the help of polls. You can create a folder to organize the disorganized channels. A feature called "INSTANT MESSAGING" is accessible. Using the "@MENTIONS" option also simplifies messaging. Mention someone effortlessly when speaking to a group. Numerous "3rd party" plugins are available.

What do you dislike most about this product?

It is awkward, and the user interface could be better available. It tends to get confusing because it already has a dated appearance, especially if you have several chats going on at once. Every time I turn on my laptop, the program launches. Even though I tried, I could not locate where I could disable this.

What recommendations would you give to someone considering this product?

It may be integrated with a wide range of office equipment. Channels can be made. File sharing among your peers is simple. Emojis and icons give it a beautiful look and feel, and it is simple to use, fast, and compatible with any device. It works well with a wide range of productivity software—tools like Pipedrive, Sheets, Docs, Asana, Trello, and Jira. Slack turns into a central location for teamwork and productivity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Beckham L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Tool for Internal Communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It is feasible to set up an away or available state, and we can automate or establish schedules to pause and enable notification as needed. Starting a meeting with one or more people is simple and includes all the elements of a typical meeting solution. The most excellent aspect of Slack is how easily it can be utilized on both a desktop and a mobile device (iOS and Android). This makes sharing files or media from a mobile app to a desktop simpler.

What is your favorite aspect of this product?

We hardly ever use email now that we utilize Slack because everything is recorded and done in real-time. The dialogues' most central themes can be identified. It's an excellent idea to segment Slack into various channels. Because we gave each of them a distinct piece. I adore having the option to save notes so that I may revisit a subject or ping someone later. The most crucial aspect of Slack is its support for smartphones.

What do you dislike most about this product?

The green outline that appears when I share the screen during the huddle gets trapped on the screen and does not fade away until I restart my computer. It displays a notification that I have unread mentions even after I have read every message. The desktop alerts for Slack need to be fixed.

What recommendations would you give to someone considering this product?

I recommend Slack if you're searching for an easy and efficient approach to keep your company linked across numerous locations and geographies. Slack makes staying in touch with the team elementary with its easy-to-use capabilities to tag or quote others, share content, and connect with various apps. I consider Slack to be excellent for team communication and cooperation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Chiesa B.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

My team currently can't do without Slack.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack is the mother of integrations and this happens to be its biggest asset. Slack integrates with every major tool i and my team use in the workplace. It integrates with our project management platform , integrates with our meeting scheduling application , integrates with our preferred code hosting tool. This level of integration helps with seamless data flow , which contributes to our ability to automate critical daily work routine and achieve the right productivity levels.

What is your favorite aspect of this product?

Slack let me customize notifications using keywords. By customizing my notifications this way, i get to see a badge count next to any channel where my keyword gets mentioned. This feature has so far been my preferred way of customizing my Slack notifications , to prevent me missing out on critical conversations as a result of the overwhelming volume of notifications i receive on the Slack platform daily.

What do you dislike most about this product?

My teams video conference / screen sharing experience on Slack has been subpar. The obvious way to navigate this problem has been to count on Slack 's powerful integration prowess and integrate it with a standard video conference platform, which is what we have done. Although , i still would prefer if Slack fixes its video conferencing tool to do away with lags and high latency.

What recommendations would you give to someone considering this product?

Slack brings my team together and promotes a digital workplace where our favorite tools meets seamless communication , all in a single place. Team togetherness is a prerequisite for improved productivity, which is what Slack brings to the table.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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