Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

82

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Henry J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Enhancing Team Communication in a Hybrid Workplace

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Using Slack, we create channels based on projects and sub-projects, allowing related team members to collaborate easily and retrieve information quickly. We have found that Slack is fast, easy, and efficient for our internal communications and project collaboration.

What is your favorite aspect of this product?

Slack is a great tool for staying connected and collaborating effectively. We have even managed to build a positive and fun culture over Slack by sharing random facts and animated gifs from time to time.

What do you dislike most about this product?

Slack could benefit from some additional functionality without slowing down the platform or making it more challenging to use.

What recommendations would you give to someone considering this product?

We rely heavily on Slack for daily scrum meetings, weekly company video meetings, and daily communication between team members. We also use other tools such as a project management suite, but I estimate that about 90% of our instantaneous team communication occurs through Slack.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Robert J.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Helps me to stay in touch with my team members.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It allows for seamless integration with other tools and platforms, such as Trello, GitHub, and Google Drive, making it a hub for all of our team's communication and collaboration needs.

What is your favorite aspect of this product?

My favorite aspect of Slack is its ability to search through conversations. With its advanced search capabilities, I can easily find specific messages, files, or information that I need to reference from previous conversations.

What do you dislike most about this product?

With so many channels and conversations happening at once, it can be easy to get overwhelmed by notifications and messages. However, Slack offers the ability to customize notification settings, so I can choose which channels and conversations are most important to me.

What recommendations would you give to someone considering this product?

My recommendation for new users would be to take some time to customize their notification settings and channel organization to optimize their Slack experience.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Scott A.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

The top business communication platform Slack has

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Several features of this program have earned my praise. The intuitive interface is one of my favorite features. Intuitive and easy-to-navigate menus and controls make it possible for even individuals with little experience with technology to quickly get up and running. I also like how well Slack works with various applications and platforms. For our job, Slack's compatibility with so many other programs has proven invaluable.

What is your favorite aspect of this product?

Slack has the potential to be used in project management. To ensure that users, no matter where they are or what they're doing, have quick access to any and all project-related communications, Slack offers both mobile and desktop versions. While working on a project, the desktop version facilitates the transmission of working files. Files, folders, media, and links may all be easily shared over Slack. Slack provides both public and private channels.

What do you dislike most about this product?

Those without a reliable internet connection will not be able to participate in conversations on Slack. Slack won't function without a reliable internet connection. Messages sent beyond a certain period may not reach their intended recipient (10 PM). You won't get any alerts after 10 p.m. until you switch to an active state. Messages made after 10 p.m. will not be delivered until the next morning if the state is out of town.

What recommendations would you give to someone considering this product?

Slack is fantastic for workers who are working on many projects at once, as it facilitates easy communication across groups. It's really simple to set up a separate channel for only one or two teams to communicate with one another. At present, our working model for a project consists of a central channel in which all team members participate, plus at least three or four specialized channels in which individuals focus on particular parts of the work. This has become the standard and is greatly facilitating project coordination.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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