Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

82

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Vignesh S.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

new trending and unique comunication software

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

used for specific based company best features is to get into diffrent channels and get all required informations user friendly vidoe call and share screening is clear

What is your favorite aspect of this product?

best use of diffrent channes to get proper informations and get in touch with team.

What do you dislike most about this product?

no issue faced till now

What recommendations would you give to someone considering this product?

yes ne of best and different communication business software

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Client Friendly Policies

Josh W.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy setup, intuitive for users. Nearly perfect!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Easy screen share and collaboration, easy to incorporate gifs and interactive content into messages. Huge productivity boost due to intuitive nature of software and collaboration features

What is your favorite aspect of this product?

Easy to bring entire team together for group collaboration and also for fun events as well (I.e virtual happy hour).

What do you dislike most about this product?

We truly don’t dislike anything about it. I only wished we had started using it sooner!

What recommendations would you give to someone considering this product?

Work with support to ensure you’re leveraging all the great features and also to ensure it is implemented and setup properly based on your organizations needs

Pros

  • Helps Innovate
  • Enables Productivity
  • Caring
  • Continually Improving Product

Cynthia A.

  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

communicational and instant messaging platform.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack that's all of its features is very difficult and most of the businesses can use this software easily. For instance my team uses this tool to register with certain programs, it can be a good function to possess the power to repeat the complete sheet with all the data and attachments in a very new sheet and update.

What is your favorite aspect of this product?

Slack is great software for communications because we can easily connect with our friends and colleagues through using this software. One thing that I most like in Slack software that's it is the great platform form storage because we can easily store our important information with none major problem.

What do you dislike most about this product?

The main disadvantage of Slack software that's when it cannot provide the best result of internet connection services that’s why we cannot use this software because the bad and slow internet connection and that we cannot connect our friends and family through video calls.

What recommendations would you give to someone considering this product?

My all observation is extremely positive because it is very useful for company. I like Slack software due to its features and functions because all of its features is very easy to use and every one of the people can easily use this software. I wish to use this software because it's very user friendly and more reliable software for everybody.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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