What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Anas A.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Mar 2023
Simple and secure easy to use.
Likeliness to Recommend
What differentiates Slack from other similar products?
Secure and simple.
What is your favorite aspect of this product?
For massaging.
What do you dislike most about this product?
Sometimes it will take time to search but might be our internet issue.
What recommendations would you give to someone considering this product?
Very good product for massaging simple and secure.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ellen H.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Slack is amazing!
Likeliness to Recommend
What differentiates Slack from other similar products?
The ease of use and quick hiring of new employees. We use Slack on a regular basis and have linked it to our website and social media accounts so that our colleagues can see and interact with any new posts. We make extensive use of click-up, chatbots for sales and customer service, and canvas for article scheduling. A key feature is the ability to have multiple workspaces, which is followed by multiple channels for various subjects.
What is your favorite aspect of this product?
As a member of a fast-paced team, it's critical to stay up to date on the tasks that everyone is working on. Slack makes communication more accessible and visible to all users. It's far preferable to waiting for an email response. Furthermore, using the thread option, you can easily search the chat regardless of how old it is.
What do you dislike most about this product?
It can occasionally freeze when scrolling through previous messages on the phone version. Furthermore, despite the fact that we use it to communicate with our team, it still feels more like a non-official communication tool than a component of the official apps.
What recommendations would you give to someone considering this product?
I like its user role management feature, which allows you to easily switch roles between teammates. Another notable feature is its channels, which eliminate the need to annoy everyone in the workplace by simply sending messages or files to specific groups, such as the finance department. It's convenient to be able to send messages directly. Another factor I consider when selecting software is the interface: beautiful design, well-chosen colours, not too flashy, and easy section customization; highly recommended for businesses that manage multiple groups in one app.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Barnaby A.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2023
Slack is amazing!
Likeliness to Recommend
What differentiates Slack from other similar products?
The simplicity of use and rapid hiring of new employees. We regularly use Slack, and we’ve connected it to our website and social media accounts so that our colleagues can see and engage with any new posts. We utilize click-up extensively, chatbots for sales and customer service, and canvas for article scheduling. An important feature is the capacity to have numerous workspaces, followed by numerous channels for various subjects.
What is your favorite aspect of this product?
As part of a fast-paced team, it’s essential to stay updated on the tasks everyone is working on. Slack makes communication easier and more visible to everyone. It’s much better than waiting for an email to be answered. Moreover, it is quite easy to search the chat no matter how old it is using the thread option.
What do you dislike most about this product?
When scrolling through earlier messages on the phone version, it can occasionally freeze. Additionally, even though we use it to interact with our team, it still feels more like a non-official communication tool than a part of the official apps.
What recommendations would you give to someone considering this product?
I like its user role management feature, you can easily change roles between teammates. Another standout feature is its channels so there’s no need to annoy everyone in the work environment, but simply sending messages or files to specific groups, such as the finance department is also very helpful. Good when you can send messages directly. Another aspect that I always pay attention to when choosing software is the interface, beautiful design, well-chosen colors, not dazzling, and convenient section customization, highly recommended for companies that manage different groups in a company and want to do it in one app.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Effective Service
Cons
- Security Frustrates
Please tell us why you think this review should be flagged.
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