servicePath Customer Reviews 2026 | Configure, Price, Quote

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servicePath

Composite Score

7.8 /10

CX Score

8.0 /10

16 Reviews Write a Review

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What is servicePath?

servicePath is a configure, price and quote (CPQ) platform that is specifically designed to make complex quotes simple. Quotes that used to take days and involve multiple departments can be done in less than an hour in servicePath. Cut your risk of issuing a bad quote by having all the latest solution configurations and cost elements on one platform. Become more frictionless with servicePath.

Company Details

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Awards & Recognition

servicePath won the following awards in the Configure, Price, Quote category

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2026 Data Quadrant Champion

Latest Award, 2026

4 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

2025 Data Quadrant Champion

2025

6 Top Rated Capabilities

8 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

12 Top Rated Features

2024

servicePath Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on servicePath.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love servicePath?

0% Negative

5% Neutral

95% Positive

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Feature Ratings

Average 84

Workflow & Approvals

Quote Development and Administration

Product and Service Configuration

Discounting Management

Multi Currency

Catalog Management

Visual Configuration

Cost of Serve

Reporting and Analytics

Rules Engine

CX Journey Modeling

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Ease of Data Integration

servicePath Reviews

Laura G.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Solid tool for the quoting process.

Likeliness to Recommend

8 /10

What differentiates servicePath from other similar products?

The simplicity of setting up cost structures, templates, and discount rules is what really sets this product apart from the competition.

What is your favorite aspect of this product?

ServicePath CPQ significantly improves the pricing process. The ability to set complicated configuration rules that deliver results in a timely and consistent manner leads to a gain in productivity.

What do you dislike most about this product?

There are very few things that I don't like about this program but I do admit that the program has many functionalities that are sometimes unnecessary.

What recommendations would you give to someone considering this product?

I recommend it to others more than anything because of the exceptional customer service this program has, whenever we have had problems they have always been there to solve any problem or concern we have.

Pros

Reliable
Efficient Service
Helps Innovate
Performance Enhancing

Rod D.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Service management and quote tool.

Likeliness to Recommend

9 /10

What differentiates servicePath from other similar products?

The program stands out from the competition thanks to its seamless interaction with Salesforce.com.

What is your favorite aspect of this product?

Due to ServicePath's ease of use and simple design, our company's quote and order processing processes have become much more simplified.

What do you dislike most about this product?

As a new user, I sometimes feel like there are a lot of steps to complete basic actions. However, I anticipate that this will change as I become more familiar with the application.

What recommendations would you give to someone considering this product?

From a sales perspective, the outcomes that are visible to customers are more transparent and appealing, thus I think this approach is great for well-managed portfolios. It is for all this that the program carries out that I recommend it.

Pros

Performance Enhancing
Efficient Service
Effective Service
Inspires Innovation

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Understood our business from Day 1

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

servicePath

What is servicePath?

Company Details

Book a Free Demo Today!

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

servicePath Ratings

93 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love servicePath?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Quote Development and Administration Generate branded proposals with product descriptions, pricing, visuals, content information and terms and conditions in usable format (pdf, word, xls).

Product and Service Configuration Allows users to configure products or services themselves through searching and filtering the product catalog to select items to be added to the quote.

Discounting Management Ability to add and manage discounts to products on a quote as a percentage, volume, dollar, terms etc.

Multi Currency Includes multi-currency accounting, multi-currency transactions, and multi-currency reporting.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Visual Configuration Ability to custom-configure products using interactive 2D or 3D visualizations.

Cost of Serve Ability to weigh the trade-offs between high prices and low costs or low prices and high costs.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Rules Engine Automatically includes products that must go together, such as shipping fees or warranties.

CX Journey Modeling Create various pricing models from hyper scalers and analyze how they would impact customers over several years in relation to the provided services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

servicePath Reviews

Laura G.

Solid tool for the quoting process.

Likeliness to Recommend

Pros

Rod D.

Service management and quote tool.

Likeliness to Recommend

Pros

Understood our business from Day 1

Likeliness to Recommend

Pros

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Feature Ratings

Workflow & Approvals

Quote Development and Administration

Product and Service Configuration

Discounting Management

Multi Currency

Catalog Management

Visual Configuration

Cost of Serve

Reporting and Analytics

Rules Engine

CX Journey Modeling

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Ease of Data Integration