ServiceNow Software Asset Management Logo
ServiceNow Software Asset Management Logo
ServiceNow

ServiceNow Software Asset Management

7.7 /10
Category
ServiceNow Software Asset Management
7.7 /10

What is ServiceNow Software Asset Management?

Software Asset Management runs on a single-architecture platform, enabling faster outcomes to slash spending and license compliance risks. ServiceNow Software Asset Management is the only SAM solution that operates on a single platform with a common service data model.

Company Details


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Awards & Recognition

ServiceNow Software Asset Management won the following awards in the Software Asset Management category

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ServiceNow Software Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Software Asset Management.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

70 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Software Asset Management?

4% Negative
3% Neutral
93% Positive

Pros

  • Client's Interest First
  • Generous Negotitation
  • Friendly Negotiation
  • Trustworthy

Feature Ratings

Average 76

Audit Scheduling and Management

82

Analytics and Reporting

82

Cloud License Management

80

Software Inventory Management

79

Software Recognition Library

78

Integration with IT Systems

77

License Optimization Insights

76

Contract Management

76

Software Usage Metering

76

Integrated Discovery

76

End to End Lifecycle Management

75

Vendor Capability Ratings

Average 77

Ease of IT Administration

86

Ease of Customization

83

Usability and Intuitiveness

80

Ease of Data Integration

79

Ease of Implementation

77

Quality of Features

76

Business Value Created

76

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

73

Vendor Support

73

Breadth of Features

73

ServiceNow Software Asset Management Reviews

Sonakshi M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates ServiceNow Software Asset Management from other similar products?

Great service support.

What is your favorite aspect of this product?

In depth and real time approach to problems

What do you dislike most about this product?

bit complex

What recommendations would you give to someone considering this product?

Definitely give a try

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Altruistic

Prakhar V.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy-to-Use Product for Asset Management

Likeliness to Recommend

8 /10

What differentiates ServiceNow Software Asset Management from other similar products?

Customer Support and Easy to use UI

What is your favorite aspect of this product?

Simple UI and Simple to learn and use.

What do you dislike most about this product?

Sometimes searching for Tickets is a Headache.

What recommendations would you give to someone considering this product?

Its a good product to have and an adaptation is simple

Pros

  • Helps Innovate
  • Enables Productivity
  • Saves Time
  • Client Friendly Policies

Deborah M.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Love this product

Likeliness to Recommend

9 /10

What differentiates ServiceNow Software Asset Management from other similar products?

I like the fact as a Digital Asset Manager responsible for both hardware and software assets I have all the information including procurement of products centralised in one application

What is your favorite aspect of this product?

Ability to create workflows to reduce the amount of manual input/duplication of work that can occur and stream lining processes to be more effective and automated

What do you dislike most about this product?

Due, to the popularity of the product it is hard to find developers to help enhance the full potential of this product

What recommendations would you give to someone considering this product?

Speak to users of the system ask them for demo’s of how they use the system, it is good to see how other companies actually use the product. You can also learn from their errors and how they would do thing differently after reflecting on the product

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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