What is ServiceNow Software Asset Management?
Software Asset Management runs on a single-architecture platform, enabling faster outcomes to slash spending and license compliance risks. ServiceNow Software Asset Management is the only SAM solution that operates on a single platform with a common service data model.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
70 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow Software Asset Management?
Pros
- Client's Interest First
- Generous Negotitation
- Friendly Negotiation
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audit Scheduling and Management
Analytics and Reporting
Cloud License Management
Software Inventory Management
Software Recognition Library
Integration with IT Systems
License Optimization Insights
Contract Management
Software Usage Metering
Integrated Discovery
End to End Lifecycle Management
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Quality of Features
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
ServiceNow Software Asset Management Reviews
Sonakshi M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Fantastic product!
Likeliness to Recommend
What differentiates ServiceNow Software Asset Management from other similar products?
Great service support.
What is your favorite aspect of this product?
In depth and real time approach to problems
What do you dislike most about this product?
bit complex
What recommendations would you give to someone considering this product?
Definitely give a try
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic
Please tell us why you think this review should be flagged.
Prakhar V.
- Role: Human Resources
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Mar 2023
Easy-to-Use Product for Asset Management
Likeliness to Recommend
What differentiates ServiceNow Software Asset Management from other similar products?
Customer Support and Easy to use UI
What is your favorite aspect of this product?
Simple UI and Simple to learn and use.
What do you dislike most about this product?
Sometimes searching for Tickets is a Headache.
What recommendations would you give to someone considering this product?
Its a good product to have and an adaptation is simple
Pros
- Helps Innovate
- Enables Productivity
- Saves Time
- Client Friendly Policies
Please tell us why you think this review should be flagged.
Deborah M.
- Role: Information Technology
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Mar 2023
Love this product
Likeliness to Recommend
What differentiates ServiceNow Software Asset Management from other similar products?
I like the fact as a Digital Asset Manager responsible for both hardware and software assets I have all the information including procurement of products centralised in one application
What is your favorite aspect of this product?
Ability to create workflows to reduce the amount of manual input/duplication of work that can occur and stream lining processes to be more effective and automated
What do you dislike most about this product?
Due, to the popularity of the product it is hard to find developers to help enhance the full potential of this product
What recommendations would you give to someone considering this product?
Speak to users of the system ask them for demo’s of how they use the system, it is good to see how other companies actually use the product. You can also learn from their errors and how they would do thing differently after reflecting on the product
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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