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ServiceNow Software Asset Management Logo
ServiceNow

ServiceNow Software Asset Management

7.6 / 10
Category
ServiceNow Software Asset Management
7.6 / 10

What is ServiceNow Software Asset Management?

Software Asset Management runs on a single-architecture platform, enabling faster outcomes to slash spending and license compliance risks. ServiceNow Software Asset Management is the only SAM solution that operates on a single platform with a common service data model.

Company Details


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Awards & Recognition

ServiceNow Software Asset Management won the following awards in the Software Asset Management category

ServiceNow Software Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Software Asset Management.

88 Likeliness to Recommend

94 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Software Asset Management?

5% Negative
3% Neutral
92% Positive

Pros

  • Client's Interest First
  • Generous Negotitation
  • Friendly Negotiation
  • Trustworthy

Feature Ratings

Average 76

Analytics and Reporting

83

Software Recognition Library

82

Audit Scheduling and Management

81

Software Inventory Management

80

Cloud License Management

78

Integration with IT Systems

78

Contract Management

76

Software Usage Metering

76

Integrated Discovery

76

End to End Lifecycle Management

75

Decentralized Management

74

Vendor Capability Ratings

Average 77

Quality of Features

95

Ease of Data Integration

92

Ease of Implementation

91

Business Value Created

90

Ease of IT Administration

89

Breadth of Features

87

Usability and Intuitiveness

83

Ease of Customization

82

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

76

Vendor Support

70

ServiceNow Software Asset Management Reviews

Tahseen F.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Impressive Management Tool I have ever used!

Likeliness to Recommend

10 / 10

What differentiates ServiceNow Software Asset Management from other similar products?

In my personal opinion and usage, I see the features and functionality are immensely benefiting to an IT team or organization. As part of my project & teams we use SNOW every now and then to record Incidents and use it effectively. I think the main key difference is the User Interface and how it can easily be embedded into the lives of every IT personnel.

What is your favorite aspect of this product?

To manage my work on day to day basis it works like a charm and whatever makes my job easy, I love those applications.

What do you dislike most about this product?

Well, I would say nothing so far that I have to complain about this product. It has been terrific since I have been using this application.

What recommendations would you give to someone considering this product?

If you want to make your complex management of Incidents raised in a software team, this would be the best solution there is in the market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Vivek V.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

"Best product for corporate!"

Likeliness to Recommend

8 / 10

What differentiates ServiceNow Software Asset Management from other similar products?

ServiceNow has good ticket management features comparing to other tool, it looks to be a best fit for a bigger client organisation. Email update to the work notes & customer visible and team queue concept is effective here. 3 strike concept self manages the closure of ticket which is impressing comparing to other tools.

What is your favorite aspect of this product?

Good UI for end user and backend. easy to learn and guide others, Highly powerful dashboard and customising query option to retrieve the desire information from the tables.

What do you dislike most about this product?

UI can be much more improvised, as some components in the tool are not fit for that UI. Appreciated that It has many features (over than what is required) listed in the web UI, but having lot of options confuses the users sometime in what to use and how to use it.

What recommendations would you give to someone considering this product?

It should have an option to limit the options in backend for team in each queue. so that team can use the required options in the ServiceNow effectively. UI needs to be minimised and UX can be improvised by considering the above sentence. Option to manage the states of the ticket by an email should be available. Having some quick option (like: send out an acknowledgment to user) in the body of the email which we get while ticket been assigned to our queue.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Cons

  • Wastes Time

Uddipan M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Absolutely Critical, Nice product

Likeliness to Recommend

10 / 10

What differentiates ServiceNow Software Asset Management from other similar products?

The ease of use of Service Now is the primary feature which provides the edge. This is absolutely critical piece of software for effective asset management. It provides easy approval workflow management process. Service Now can be easily integrated in the existing infrastructure.

What is your favorite aspect of this product?

Workflow management

What do you dislike most about this product?

Bit slow at times

What recommendations would you give to someone considering this product?

Great product, business critical software

Pros

  • Continually Improving Product
  • Efficient Service
  • Saves Time
  • Helps Innovate

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