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ServiceNow

ServiceNow Software Asset Management

7.7 /10
Category
ServiceNow Software Asset Management
7.7 /10

What is ServiceNow Software Asset Management?

Software Asset Management runs on a single-architecture platform, enabling faster outcomes to slash spending and license compliance risks. ServiceNow Software Asset Management is the only SAM solution that operates on a single platform with a common service data model.

Company Details


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Awards & Recognition

ServiceNow Software Asset Management won the following awards in the Software Asset Management category

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ServiceNow Software Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Software Asset Management.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

70 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Software Asset Management?

4% Negative
3% Neutral
93% Positive

Pros

  • Client's Interest First
  • Generous Negotitation
  • Friendly Negotiation
  • Trustworthy

Feature Ratings

Average 76

Audit Scheduling and Management

82

Analytics and Reporting

82

Cloud License Management

80

Software Inventory Management

79

Software Recognition Library

78

Integration with IT Systems

77

License Optimization Insights

76

Contract Management

76

Software Usage Metering

76

Integrated Discovery

76

End to End Lifecycle Management

75

Vendor Capability Ratings

Average 77

Ease of IT Administration

86

Ease of Customization

83

Usability and Intuitiveness

80

Ease of Data Integration

79

Ease of Implementation

77

Quality of Features

76

Business Value Created

76

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

73

Vendor Support

73

Breadth of Features

73

ServiceNow Software Asset Management Reviews

Uddipan M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Absolutely Critical, Nice product

Likeliness to Recommend

10 /10

What differentiates ServiceNow Software Asset Management from other similar products?

The ease of use of Service Now is the primary feature which provides the edge. This is absolutely critical piece of software for effective asset management. It provides easy approval workflow management process. Service Now can be easily integrated in the existing infrastructure.

What is your favorite aspect of this product?

Workflow management

What do you dislike most about this product?

Bit slow at times

What recommendations would you give to someone considering this product?

Great product, business critical software

Pros

  • Continually Improving Product
  • Efficient Service
  • Saves Time
  • Helps Innovate

Abdul M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Best in Class Product for any IT industry

Likeliness to Recommend

10 /10

What differentiates ServiceNow Software Asset Management from other similar products?

I believe the integrations play a major role in deciding whether a product or application can be onboarded. At least in our current team we rely on using SNOW and project management tool.

What is your favorite aspect of this product?

I love the functionalities and ability to see it opens a plethora of options from Incidents, Requests and Problem tickets, all are tracked at one place.

What do you dislike most about this product?

To be honest and in my experience I have always loved Service Now and in my last startup company, I made my CEO buy it for our Production Support team.

What recommendations would you give to someone considering this product?

Its a one stop shop for all your IT needs, whether you need to raise Incidents, process requests for onboarding or raise Problem tickets for incorrect software developments. Any IT industry wants to be efficient will go for Service Now.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Karthik S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Productive tool - Data driven

Likeliness to Recommend

9 /10

What differentiates ServiceNow Software Asset Management from other similar products?

ServiceNow SAM is part of the ServiceNow platform, which means it is natively integrated with other IT Service Management and IT Operations Management modules, creating a holistic view of an organization's IT landscape. This enables organizations to gain better control and visibility of their software assets, including their usage, licensing, and compliance status. Another key differentiation is its ability to integrate with third-party software asset management tools. This enables organizations to consolidate software asset management processes and data in a single platform, leading to improved accuracy, consistency, and efficiency.

What is your favorite aspect of this product?

Handling of data. We can create a dashboard out of it for better visibility and decision-making.

What do you dislike most about this product?

The refresh rate of the page or the loading time of it. If we have to create a ticket or if we have to save the ticket/Request/Incident.

What recommendations would you give to someone considering this product?

Evaluate your organization's software asset management needs and goals to identify if ServiceNow SAM is the right solution for your organization. Assess the integration needs to ensure that ServiceNow SAM can integrate with other tools and platforms that are already in use. Consider the resources required, both in terms of personnel and technology, to effectively implement and maintain the solution. Evaluate the reporting capabilities to ensure they meet your organization's reporting needs. Understand the licensing model and pricing structure to ensure that it aligns with your organization's budget and software asset management needs.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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