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ServiceNow

ServiceNow IT Operations Management

Composite Score

8.3 /10

CX Score

8.7 /10

50 Reviews Write a Review

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What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details

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Awards & Recognition

ServiceNow IT Operations Management won the following awards in the Systems Management category

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3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

5 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2024

1 Top Rated Capabilities

0 Top Rated Features

2024

ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

2% Negative

1% Neutral

97% Positive

Pros

Performance Enhancing
Respectful
Reliable
Fair

Feature Ratings

Average 82

Infrastructure Monitoring

100

Applications Monitoring

Network Performance Management

Centralized Dashboard

Multi-Site Functionality

Server Performance Monitoring

Cloud Monitoring

Automated Remediation

Event Correlation & Management

Access Rights Management

Network Configuration Management

Vendor Capability Ratings

Average 81

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of Customization

Also Featured in...

AIOps

Score 7.9

View ServiceNow IT Operations Management in this category (opens in a new tab)

ServiceNow IT Operations Management Reviews

Ryan A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Brilliant piece of software for tickets/reporting

Likeliness to Recommend

8 /10

What differentiates ServiceNow IT Operations Management from other similar products?

It has a very modern layout, the system feels quicker in response to other applications I have used, I feel it is really easy to create your own specific reports and enables you to freely manage a team.

What is your favorite aspect of this product?

I feel the layout is the best I have come across, I also think it is great how easy it is to use for procurement, reporting and even as a ticketing solution.

What do you dislike most about this product?

I cannot say I dislike this product at all, I know it is more expensive than others but you get what you pay for.

What recommendations would you give to someone considering this product?

If you have the budget then go for it as it is probably the best of the lot!

Pros

Reliable
Efficient Service
Effective Service
Helps Innovate

Dante E.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

ServiceNow is the leader

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

Automation and integration: It offers automation and integration capabilities that allow organizations to streamline their IT service management processes and integrate with other systems, such as CMDBs, IT monitoring tools, and cloud services. Service mapping: It includes service mapping, which allows organizations to discover and map the relationships between IT services, applications, and infrastructure. Cloud-based platform

What is your favorite aspect of this product?

One of the best features of ServiceNow is its automation capabilities. It allows organizations to automate repetitive tasks and processes, reducing manual effort and increasing efficiency.

What do you dislike most about this product?

ServiceNow can be a little pricey from what Ive seen and heard.

What recommendations would you give to someone considering this product?

Think about the implementation process and resources needed. Consider scalability Take advantage of automation and integration capabilities Like always plan for user adoption:

Pros

Performance Enhancing
Inspires Innovation
Saves Time
Continually Improving Product

Taylor a.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Fairly easy to learn, has a lot of features

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

The amount of customization you can do with Service now is amazing. We have it customized to fit our environment perfectly

What is your favorite aspect of this product?

Super easy to learn, tons of customization features

What do you dislike most about this product?

Cost is a little high, but not too bad

What recommendations would you give to someone considering this product?

Great product and easy for teams to learn

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Most Popular ServiceNow IT Operations Management Comparisons

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ServiceNow IT Operations Management

What is ServiceNow IT Operations Management?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

ServiceNow IT Operations Management Ratings

88 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ServiceNow IT Operations Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Infrastructure Monitoring Continuously monitor the health, availability, and performance of infrastructure across servers, networks, storage, virtual machines, and cloud resources.

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Network Performance Management Includes network performance analysis, bandwidth monitoring, and capacity planning.

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Automated Remediation Automated or AI remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Event Correlation & Management Correlate and filter events (e.g., setting thresholds) to identify and report only meaningful alerts.

Access Rights Management Ability to track and manage user access of sensitive data and systems

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

AIOps

ServiceNow IT Operations Management Reviews

Ryan A.

Brilliant piece of software for tickets/reporting

Likeliness to Recommend

Pros

Dante E.

ServiceNow is the leader

Likeliness to Recommend

Pros

Taylor a.

Fairly easy to learn, has a lot of features

Likeliness to Recommend

Pros

Most Popular ServiceNow IT Operations Management Comparisons

Oracle Enterprise Manager

AWS Systems Manager

Datadog

Microsoft System Center

Microsoft Operations Management Suite

IBM Power Systems

1
Since last award

Feature Ratings

Infrastructure Monitoring

Applications Monitoring

Network Performance Management

Centralized Dashboard

Multi-Site Functionality

Server Performance Monitoring

Cloud Monitoring

Automated Remediation

Event Correlation & Management

Access Rights Management

Network Configuration Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of Customization