What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Generous Negotitation
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Access Rights Management
Applications Monitoring
Deployment Model
Centralized Dashboard
Network Configuration Management
Patching Automation
Server Performance Monitoring
Network Performance Management
Automated Remediation
Cloud Monitoring
Auto-Discovery
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Business Value Created
Breadth of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Implementation
Usability and Intuitiveness
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ServiceNow IT Operations Management Reviews
Andres S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Fantastic, but complex to use at first
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
The features are very bulky and mostly easy to use
What is your favorite aspect of this product?
The reporting feature, very complex, though a little difficult to use
What do you dislike most about this product?
The learning curve for the Reports feature is complicated, difficult to learn
What recommendations would you give to someone considering this product?
Be aware of every step of the implementation with the vendor.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Sergio H.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Apr 2022
Fantastic features, could be easier to use
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
Has way more features than the competitors
What is your favorite aspect of this product?
The reporting feature is specially bulky
What do you dislike most about this product?
The reporting also, without the proper training can be very difficult to use
What recommendations would you give to someone considering this product?
Request training for all the people is going to perform administrative tasks into ServiceNow
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Irma V.
- Role: Operations
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Very satisfied with using ServiceNow
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
easy to use and has many features
What is your favorite aspect of this product?
simplicity and gets the job done.
What do you dislike most about this product?
there is nothign i do not like
What recommendations would you give to someone considering this product?
really good choice
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing