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ServiceNow

ServiceNow App Engine

Composite Score

8.2 /10

CX Score

8.5 /10

22 Reviews Write a Review

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What is ServiceNow App Engine?

The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.

Company Details

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Awards & Recognition

ServiceNow App Engine won the following awards in the Low-Code Development Tools category

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9 Top Rated Capabilities

15 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

ServiceNow App Engine Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow App Engine.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow App Engine?

0% Negative

5% Neutral

95% Positive

Pros

Unique Features
Caring
Client's Interest First
Includes Product Enhancements

Feature Ratings

Average 87

Cloud Deployment

GUI Application Designer

Role-Based Access Management

Data and Entity Mapping

Collaboration

Plug-and-Play Architecture

Audit Trail

Import and Export Capabilities

Automated Delivery Pipeline

ALM Integration

Application Security

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Breadth of Features

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Also Featured in...

Low-Code Business Process Management - Enterprise

Score 7.7

View ServiceNow App Engine in this category (opens in a new tab)

Low-Code Business Process Management - Midmarket

Score 7.3

View ServiceNow App Engine in this category (opens in a new tab)

ServiceNow App Engine Reviews

Dhruv B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Best Overall Business Operation Solution

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

I find it simple to create tickets, distribute them to team members, and monitor their development. It has aided us in providing better customer service and swifter problem-solving. We have greatly increased our efficiency thanks to ServiceNow. Many tasks that used to take up a lot of our time, such as creating and assigning tickets, are now automated by the program. This has helped us increase production and concentrate on more in-depth research.

What is your favorite aspect of this product?

As long as ServiceNow is configured properly, it is quick and trouble-free. The user interface is clear and uncomplicated. In contrast to earlier software, the learning curve is almost nonexistent.

What do you dislike most about this product?

It's possible for jobs to contain subtasks that are buried so deeply that they are initially overlooked. I wish the software's layering system was more user-friendly.

What recommendations would you give to someone considering this product?

IT service management, human resources, and customer service are all covered by the end-to-end system known as ServiceNow. That implies that I can manage every aspect of my team's activities without switching between several tools. offers strong collaboration tools that make it easy for my team to work together. Sharing information, distributing duties, and keeping tabs on advancement are all simple processes. It offers a potent issue-tracking system that enables speedy tracking and resolution of issues.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Ekta L.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Service Now: Solve all issues

Likeliness to Recommend

10 /10

What differentiates ServiceNow App Engine from other similar products?

Service Now App Engine is best product I can say as we can raise the ticket according to the category and the team will solve the issue by connecting with us. It contains the features like we can raise ticket, comment on ticket, see the progress of ticket as well as attach the attachment if required.So it contains all the feature which an app engine should contains.

What is your favorite aspect of this product?

The best part is it solves our problem quickly without facing any trouble to us.

What do you dislike most about this product?

Everything is good so far.As I am using it from long time I didn't face any issues yet.

What recommendations would you give to someone considering this product?

Highly recommended to everyone as I am using this from past 5 years in IT industry. It is very helpful for us.Without any second thought you can go with this.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ServiceNow App Engine

What is ServiceNow App Engine?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

ServiceNow App Engine Ratings

91 Likeliness to Recommend

1 Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love ServiceNow App Engine?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

GUI Application Designer Drag-and-drop models, widgets, UI and functional components to define an application’s data models, business logic, user interfaces, etc.

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Collaboration Allows multiple users to comment on, mark-up, annotate, or edit artifacts. Provides team sites, workspaces or other landing areas that enhance productivity.

Plug-and-Play Architecture Solution provide out-of-the-box plug-ins and connectors and REST APIs for customized integrations with third-party applications, databases and services.

Audit Trail View all previous activity including any recent edits and user access.

Import and Export Capabilities Import and convert legacy or applications built using other development tools into the tool and export development artifacts to other tools and archives.

Automated Delivery Pipeline Applications are automatically built, tested and deployed according to the UI and workflow designs, parameters and constraints defined in the designer.

ALM Integration Solution Integrates with 3rd party tool across the solution delivery lifecycle (SDLC) such as requirements, analysis, design, development, and testing.

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Low-Code Business Process Management - Enterprise

Low-Code Business Process Management - Midmarket

ServiceNow App Engine Reviews

Dhruv B.

Best Overall Business Operation Solution

Likeliness to Recommend

Pros

Ekta L.

Service Now: Solve all issues

Likeliness to Recommend

Pros

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Feature Ratings

Cloud Deployment

GUI Application Designer

Role-Based Access Management

Data and Entity Mapping

Collaboration

Plug-and-Play Architecture

Audit Trail

Import and Export Capabilities

Automated Delivery Pipeline

ALM Integration

Application Security

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Breadth of Features

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Availability and Quality of Training