SearchUnify Cognitive Search
What is SearchUnify Cognitive Search?
SearchUnify is an enterprise Agentic AI platform built on a unified intelligence layer that learns from user behavior, content performance, and support interactions to deliver intelligent search, assistance, and knowledge experiences. The platform includes Cognitive Search and the SearchUnify Agentic AI Suite, along with AI-powered capabilities such as SUVA (a federated, retrieval-augmented conversational assistant), Agent Helper, Knowbler (knowledge creation and governance), and Community Helper, enabling intent-driven discovery, real-time assistance, and continuous optimization at scale.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
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Since last award
95 Plan to Renew
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Since last award
85 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Efficient Service
- Respectful
- Altruistic
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
User interface for search/retrieval
Advanced/Faceted search
Audio and Video Analytics
Content Aggregation
Multi Format Support
Content Analytics
Processing and Indexing
Synonyms and Stemming
AI/Machine Learning
Social Network Awareness
Results Sorting
Vendor Capability Ratings
Vendor Support
Business Value Created
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Ease of Customization
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Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
Agentic AI in Action: Real-World Use Cases and Results
SearchUnify Cognitive Search | Deliver Exceptional Customer and Employee Experiences with AI
Enhanced User Experience With SearchUnify Cognitive Search
SearchUnify Cognitive Search Reviews
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Product Enhancements reflect client's needs!
Likeliness to Recommend
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Ori M.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Feature rich at a great price point.
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
The ease of back end customization is a great feature for SearchUnify. I appreciate that we can add new content sources, control indexing, manipulate search tuning, and many other functions, right from the admin panel ourselves.
What is your favorite aspect of this product?
The ability of the product to generate dynamic facets for filtering searches, based on the unique metadata associated with the different content types, is pretty great! Our end users like that it can offer such a flexible search experience.
What do you dislike most about this product?
There are some small usability issues that are relatively trivial but annoying if you are a heavy daily user, that seem like oversights in an otherwise great product. One example would be the titles on search results not wrapping/cutting off, requiring our users to hover their mouse over every search result title to see the full title in the hover text. When you are performing hundreds of searches a day (working on support tickets from our customers), this takes away valuable time.
What recommendations would you give to someone considering this product?
I would recommend taking the time to test it and make sure it's going to meet your needs, but if it meets most/all business requirements, this is a great choice for a federated/enterprise search tool. It's powerful, customizable, and we have overall been really happy with the engagement of their customer success team and the price point. When we recently migrated to a new CRM platform and had a few months without SearchUnify during the move, our agents asked constantly when it would be back, which was a pretty good sign that it had become a valuable tool for them.
Pros
- Trustworthy
- Efficient Service
- Respectful
- Client Friendly Policies
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Still a work in progress
Likeliness to Recommend
Pros
- Respectful
- Altruistic
- Acts with Integrity
- Friendly Negotiation
Cons
- Less Effective Service
Please tell us why you think this review should be flagged.
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