SearchUnify Cognitive Search
What is SearchUnify Cognitive Search?
SearchUnify is an enterprise Agentic AI platform built on a unified intelligence layer that learns from user behavior, content performance, and support interactions to deliver intelligent search, assistance, and knowledge experiences. The platform includes Cognitive Search and the SearchUnify Agentic AI Suite, along with AI-powered capabilities such as SUVA (a federated, retrieval-augmented conversational assistant), Agent Helper, Knowbler (knowledge creation and governance), and Community Helper, enabling intent-driven discovery, real-time assistance, and continuous optimization at scale.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSearchUnify Cognitive Search Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SearchUnify Cognitive Search.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Efficient Service
- Respectful
- Altruistic
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
User interface for search/retrieval
Advanced/Faceted search
Audio and Video Analytics
Content Aggregation
Multi Format Support
Content Analytics
Processing and Indexing
Synonyms and Stemming
AI/Machine Learning
Social Network Awareness
Results Sorting
Vendor Capability Ratings
Vendor Support
Business Value Created
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Ease of Customization
Elevate Self-Service and Support Success with SearchUnify's AI-Powered Analytics
Achieve Self-Service Success and Boost Case Deflection with SearchUnify
Content Annotation, Taxonomy, and Search Findability
How SearchUnify Enabled Delphix to Address the Content Findability Gaps
Unlocking Success: Flexera's Journey to Boost Self-Service Conversions by 40%
Elevate Community Engagement and Self-service with SearchUnify for Salesforce Experience Cloud
Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
Agentic AI in Action: Real-World Use Cases and Results
SearchUnify Cognitive Search | Deliver Exceptional Customer and Employee Experiences with AI
Enhanced User Experience With SearchUnify Cognitive Search
SearchUnify Cognitive Search Reviews
Igal D.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Great product. Amazing features. Delightful team!
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
The team, The people at SU are a delight to work with. We share the same goals and walk the same paths. The people at SU are more than a vendor's team, they are true partners.
What is your favorite aspect of this product?
Extremely flexible with rich features
What do you dislike most about this product?
AI gaps. I'd like to see it's AI act as an admin - suggest improvements, fill in missing gaps, and monitor analytics to alert of due changes.
What recommendations would you give to someone considering this product?
If you want a stale product that has a set feature list, gets new features every few years and lives in the past, you need to look someplace else. If you believe in 21st century products, where AI and NLP are integrated into our lives, where features are implemented at the speed of light, where bleeding edge technology should be utilized in real time, pick SearchUnify
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Douglas E.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
So far, the features and implementation seem great
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
More features than Algolia
What is your favorite aspect of this product?
Clean dashboard design
What do you dislike most about this product?
Just haven't had time to dive in
What recommendations would you give to someone considering this product?
Lots of ways of reviewing search data and customer feedback
Pros
- Helps Innovate
- Continually Improving Product
- Effective Service
- Respectful
Please tell us why you think this review should be flagged.
Kate M.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
Fantastic product which demonstrates value
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
The ability to integrate seamlessly with other systems
What is your favorite aspect of this product?
The support and proactive nature of our relationship with this vendor
What do you dislike most about this product?
The integration abilities
What recommendations would you give to someone considering this product?
Spend time with the team, they will guide you through relevant examples
Pros
- Respectful
- Acts with Integrity
- Over Delivered
- Helps Innovate
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
