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SAP

SAP SuccessFactors HCM

Composite Score

7.5 /10

CX Score

7.9 /10

12 Reviews Write a Review

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What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

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SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

6% Negative

0% Neutral

94% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Feature Ratings

Average 80

Talent Acquisition

Performance Management

Learning and Development

Workforce Planning

Skills Management

Internal Gig and Project Work

Mentoring and Coaching

Succession Planning

Career Pathing

Algorithmic Bias Mitigation

Data and Analytics

Vendor Capability Ratings

Average 78

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Also Featured in...

Talent Acquisition Suites

Score 8.7

View SAP SuccessFactors HCM in this category (opens in a new tab)

Human Capital Management - Enterprise

Score 8.0

View SAP SuccessFactors HCM in this category (opens in a new tab)

Talent Management

Score 7.8

View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Lisha R.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

Scalable and Modern HCM Solution for Growing Teams

Likeliness to Recommend

10 /10

What differentiates SAP SuccessFactors HCM from other similar products?

What sets SAP SuccessFactors apart is its scalable, cloud-based structure, global HR support, and seamless integration with other SAP tools. Its modular setup allows businesses to adopt only what they need while supporting compliance and talent management across regions.

What is your favorite aspect of this product?

I like its flexible modules and global support, allowing companies to tailor HR functions as they grow across different regions.

What do you dislike most about this product?

The system can feel overwhelming for new users, and making deeper customizations usually needs technical expertise or external consultants.

What recommendations would you give to someone considering this product?

Choose only the modules you need, train users well, and engage HR and IT teams early to ensure smooth implementation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Manoj S.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2025

Powerful HR Solution for global companies

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

SAP SuccessFactors is different because it works best for big global companies, gives strong local compliance, and connects smoothly with other SAP systems. It’s a full HR suite covering everything from hiring to payroll, making it stronger for complex, multinational needs compared to others like Workday or Oracle.

What is your favorite aspect of this product?

My favourite aspect of SAP SuccessFactors is that it brings all HR processes into one place – from hiring to payroll – making it easier for companies to manage people globally.

What do you dislike most about this product?

The thing I dislike most about SAP SuccessFactors is that it can be complex and costly to implement, and users often need extra training to use all the features well.

What recommendations would you give to someone considering this product?

Invest in user training and change management so employees get the most value

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

PIYUSH A.

Role: Information Technology
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Excellent product for HR module.

Likeliness to Recommend

8 /10

What differentiates SAP SuccessFactors HCM from other similar products?

First for, SAP product is always trustable and all functionality are meet which we required.

What is your favorite aspect of this product?

- Easy to use, no documentation required to run. - Like most, since mobile application is available we can take action through our cell phone. - All the features required for HR module are available. - Faster than other app.

What do you dislike most about this product?

There is no dislike from my end.

What recommendations would you give to someone considering this product?

I highly recommend everyone to use this software for HR module.

Pros

Helps Innovate
Continually Improving Product
Includes Product Enhancements
Appreciates Incumbent Status

Cons

Vendor's Interest First
Under Delivered
Less Transparent

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

Need Assistance?

SAP SuccessFactors HCM Ratings

88 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Talent Acquisition Use of AI to analyze employee profiles for the purpose of sourcing, recruiting, screening, ranking and tracking internal talent for open roles.

Performance Management Ability to capture feedback on an employee's performance e.g. gig work, project work, stretch assignments.

Learning and Development Use of AI to assign, select, recommend, and suggest a variety of learning experiences (formal and experiential) through the use of intelligent matching.

Workforce Planning Provides predictive analytics on existing and emerging skills gaps.

Skills Management Use of AI to analyze employee profiles to identify, map, and infer skills and experiences needed for various opportunities (roles, development).

Internal Gig and Project Work Post and search for gig and project work (independent, short or long-term assignments) using a matching algorithm that pushes opportunity to relevant employees.

Mentoring and Coaching Ability to assign, select, and suggest mentors/mentees and/or coaches/coachees.

Succession Planning Uses AI to surface potential successors based on their individual skills and experiences.

Career Pathing Use of AI to map and communicate employee career paths dynamically using intelligent matching based on a variety of data sources e.g. profile, location.

Algorithmic Bias Mitigation Uses algorithms in making predictions to not create bias.

Data and Analytics Predictive analytics, machine learning, data reconciliation, data visualization, data segmentation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Talent Acquisition Suites

Human Capital Management - Enterprise

Talent Management

SAP SuccessFactors HCM Reviews

Lisha R.

Scalable and Modern HCM Solution for Growing Teams

Likeliness to Recommend

Pros

Manoj S.

Powerful HR Solution for global companies

Likeliness to Recommend

Pros

PIYUSH A.

Excellent product for HR module.

Likeliness to Recommend

Pros

Cons

Feature Ratings

Talent Acquisition

Performance Management

Learning and Development

Workforce Planning

Skills Management

Internal Gig and Project Work

Mentoring and Coaching

Succession Planning

Career Pathing

Algorithmic Bias Mitigation

Data and Analytics

Vendor Capability Ratings

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Vendor Support