What is Salesforce Service Cloud?
Service Cloud customer service software gives you faster, smarter customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
94 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Service Cloud?
Pros
- Respectful
- Security Protects
- Reliable
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Analytics and Reporting
Customer Service Knowledge Management
Customer Community Management
Intelligent Search
Mobile Customer Care
Agent Collaboration
Contact Center Integration
Multi Channel Support
Customer Self Service Capabilities
Customer Service Workflow Management
Agent Scripting
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Ease of Implementation
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Salesforce Service Cloud Reviews
Nelson h.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Dec 2022
Provide smart services
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
Made it easy for our customer support team to seamlessly integrate multiple tracking and communication methods into a single interface to consolidate their efforts to track customer requests.
What is your favorite aspect of this product?
Flexibility of tracked data, Ability to integrate with third-party applications or using the API, has Product Tracking, Live video chats with customers, Excellent for driving more sales, Properly tracks your customer lists.
What do you dislike most about this product?
Some of the custom apps inside Salesforce didn't work quite right
What recommendations would you give to someone considering this product?
It is best suited for sales teams, account management, customer service, improving the entire sales process, and customer management.
Pros
- Effective Service
- Inspires Innovation
- Caring
- Saves Time
Alexis H.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Dec 2022
It's easy to use for Customer service in BPO
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
Allows more options and easy access to tools
What is your favorite aspect of this product?
How we can handle different cases.
What do you dislike most about this product?
Unable to lock tools that aren't required for certain users.
What recommendations would you give to someone considering this product?
Client should make sure to share their needs with Salesforce so they can develop the tool for optimal performance.
Pros
- Trustworthy
- Efficient Service
- Inspires Innovation
- Client Friendly Policies
Ali G.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2022
fantastic to use for CRM
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
it is a superior product
What is your favorite aspect of this product?
nothing specific
What do you dislike most about this product?
nothing specific
What recommendations would you give to someone considering this product?
nothing specific
Pros
- Respectful