4/10 in Customer Service Management

Response
Distribution
59Reviews

Salesforce.com

Salesforce Service Cloud

Service Cloud customer service software gives you faster, smarter customer support.

7.4

Composite Score

Composite
Score

7.5

CX Score

CX
Score

+79

Emotional Footprint

Emotional
Footprint

73%

Likeliness to Recommend

Likeliness
to Recommend

4/10 in Customer Service Management

Response
Distribution
59Reviews
Category Features
  • Agent Collaboration
  • |
  • Agent Scripting
  • |
  • Analytics and Reporting
  • |
  • Contact Center Integration
  • |
  • Customer Community Management
  • |
  • Customer Self Service Capabilities
  • |
  • Customer Service Knowledge Management
  • |
  • Customer Service Workflow Management
  • |
  • Intelligent Search
  • |
  • Mobile Customer Care
  • |
  • Multi Channel Support

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