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Salesforce.com Inc

Salesforce Industries

Composite Score

8.2 /10

CX Score

8.6 /10

33 Reviews Write a Review

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What is Salesforce Industries?

Whatever size your business, we have specialized solutions to support the capabilities your business needs most to thrive and grow as you wow your customers. Take a closer look at how businesses from every industry are driving success with Customer 360.

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Salesforce Industries Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Industries?

0% Negative

4% Neutral

96% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 83

Risk and Fraud Assessment

Policy Management

Communication Management

Financial Management System

Analytics and Reporting

Audit Management

Claims Management

Fraud Management

Compliance Management

Workflow Management

Document Management

Vendor Capability Ratings

Average 82

Quality of Features

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Insurance Policy Management

Score 7.9

View Salesforce Industries in this category (opens in a new tab)

Salesforce Industries Reviews

Yaswanth G.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Likeliness to Recommend

8 /10

Pros

Client Friendly Policies
Acts with Integrity
Reliable
Enables Productivity

stephen h.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Fantastic product

Likeliness to Recommend

7 /10

What differentiates Salesforce Industries from other similar products?

Vlocity Insurance stands out with its tailored solutions for the UK insurance sector. The software's adaptability allows seamless integration into existing systems, providing a user-friendly interface. Noteworthy is its commitment to compliance with stringent industry regulations. The product's scalability ensures it meets the evolving needs of insurance businesses. Additionally, Vlocity Insurance offers advanced analytics, providing valuable insights. For the latest and most accurate details on its differentiators, it's recommended to refer to the updated documentation or reach out to Vlocity directly.

What is your favorite aspect of this product?

Vlocity Insurance has become a top choice for me due to focus on the UK insurance industry, tailoring solutions to our unique needs. The software's adaptability stands out, seamlessly integrating into our existing systems while maintaining a user-friendly interface. Its commitment to compliance with rigorous regulations assures us of its reliability. Moreover, the product's scalability caters to our evolving business demands. Lastly, the advanced analytics feature provides invaluable insights, contributing significantly to informed decision-making. Overall, Vlocity Insurance aligns perfectly with our requirements and enhances

What do you dislike most about this product?

Vlocity Insurance lacks timely support and occasionally experiences glitches, impacting our workflow efficiency and causing frustration within the team.

What recommendations would you give to someone considering this product?

Before choosing Vlocity Insurance, ensure it aligns with your business by assessing its customization, integration capabilities, and scalability. Verify regulatory compliance, seek user feedback, and explore analytics features. Understand the cost structure and take advantage of any trial options for a comprehensive evaluation. Stay informed about updates for ongoing relevance.

Pros

Reliable
Enables Productivity
Trustworthy
Over Delivered

SAMANTHA R.

Role: Sales Marketing
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2025

Ease of use and functionality

Likeliness to Recommend

8 /10

What differentiates Salesforce Industries from other similar products?

The ease of use and able to track and retrieve information from the database is much easier.

What is your favorite aspect of this product?

The accessibility to customer information.

What do you dislike most about this product?

Maybe more AI interaction

What recommendations would you give to someone considering this product?

Review all areas that are needed for improvement and ask questions.

Pros

Acts with Integrity
Generous Negotitation
Helps Innovate
Reliable

Salesforce Industries

What is Salesforce Industries?

Company Details

Book a Free Demo Today!

Salesforce Industries Ratings

85 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Salesforce Industries?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Communication Management Includes verbal and non-verbal information sharing, multiple languages, and a goal-oriented objective.

Financial Management System Includes planning, forecasting, invoicing, and cash flow management.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Audit Management Includes data security, audit reports, and revision control.

Claims Management Includes claims processing, eligibility verification, paper claims mailing, claims denials management, and electronic claims submission.

Fraud Management Includes identity theft protection, fraud alerts, payer authentication, and fraud investigations.

Compliance Management Includes compliance controls, compliance rules engine, and compliance monitoring.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Insurance Policy Management

Salesforce Industries Reviews

Yaswanth G.

Likeliness to Recommend

Pros

stephen h.

Fantastic product

Likeliness to Recommend

Pros

SAMANTHA R.

Ease of use and functionality

Likeliness to Recommend

Pros

Feature Ratings

Risk and Fraud Assessment

Policy Management

Communication Management

Financial Management System

Analytics and Reporting

Audit Management

Claims Management

Fraud Management

Compliance Management

Workflow Management

Document Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization