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Salesforce.com Inc

Salesforce Industries

Composite Score

8.1 /10

CX Score

8.5 /10

34 Reviews Write a Review

Claim Software

What is Salesforce Industries?

Whatever size your business, we have specialized solutions to support the capabilities your business needs most to thrive and grow as you wow your customers. Take a closer look at how businesses from every industry are driving success with Customer 360.

Analyst Research

Company Details

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Salesforce Industries Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Industries?

0% Negative

3% Neutral

97% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 82

Risk and Fraud Assessment

Communication Management

Policy Management

Audit Management

Financial Management System

Analytics and Reporting

Claims Management

Workflow Management

Compliance Management

Fraud Management

Document Management

Vendor Capability Ratings

Average 81

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Ease of Customization

Also Featured in...

Insurance Policy Management

Score 7.6

View Salesforce Industries in this category (opens in a new tab)

Salesforce Industries Reviews

Mohd A.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Good tool for insurance but need time to learn it

Likeliness to Recommend

10 /10

What differentiates Salesforce Industries from other similar products?

Vlocity Insurance stands out because it is built on Salesforce platform, so it is easier to integrate with customer relationship management systems. Also, it is more focused on insurance industry, like it already has pre built processes for common insurance tasks. Other products are more general, but Vlocity is more advanced to what insurance companies actually need.

What is your favorite aspect of this product?

I think my favorite part of this product is how it already comes with lot of ready made features for insurance, so you do not have to waste time building everything from start. It just makes work little more easier and faster, even if you not expert in coding.

What do you dislike most about this product?

One thing I do not really like is sometimes it feels too much dependent on Salesforce stuff, like if something break there, whole thing gets down.Also, it can be bit hard to customize some parts without deep knowledge, which is kind a frustrating sometimes.

What recommendations would you give to someone considering this product?

If someone is thinking to use this product, I would say make sure your team know at least basics of Salesforce, because it helps a lot. Also take some time to explore all features it offer, do not just jump in fast. It is good for insurance but need some patience to learn in starting.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

Role: C-Level
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2026

Overall value but be willing to dedicate resources

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Respectful

SAMANTHA R.

Role: Sales Marketing
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2025

Ease of use and functionality

Likeliness to Recommend

8 /10

What differentiates Salesforce Industries from other similar products?

The ease of use and able to track and retrieve information from the database is much easier.

What is your favorite aspect of this product?

The accessibility to customer information.

What do you dislike most about this product?

Maybe more AI interaction

What recommendations would you give to someone considering this product?

Review all areas that are needed for improvement and ask questions.

Pros

Acts with Integrity
Generous Negotitation
Helps Innovate
Reliable

Salesforce Industries

What is Salesforce Industries?

Company Details

Need Assistance?

Salesforce Industries Ratings

85 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Salesforce Industries?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Communication Management Includes verbal and non-verbal information sharing, multiple languages, and a goal-oriented objective.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Audit Management Includes data security, audit reports, and revision control.

Financial Management System Includes planning, forecasting, invoicing, and cash flow management.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Claims Management Includes claims processing, eligibility verification, paper claims mailing, claims denials management, and electronic claims submission.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Compliance Management Includes compliance controls, compliance rules engine, and compliance monitoring.

Fraud Management Includes identity theft protection, fraud alerts, payer authentication, and fraud investigations.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Insurance Policy Management

Salesforce Industries Reviews

Mohd A.

Good tool for insurance but need time to learn it

Likeliness to Recommend

Pros

Overall value but be willing to dedicate resources

Likeliness to Recommend

Pros

SAMANTHA R.

Ease of use and functionality

Likeliness to Recommend

Pros

Feature Ratings

Risk and Fraud Assessment

Communication Management

Policy Management

Audit Management

Financial Management System

Analytics and Reporting

Claims Management

Workflow Management

Compliance Management

Fraud Management

Document Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Ease of Customization