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Salesforce.com Inc

Salesforce Industries

Composite Score

8.2 /10

CX Score

8.6 /10

33 Reviews Write a Review

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What is Salesforce Industries?

Whatever size your business, we have specialized solutions to support the capabilities your business needs most to thrive and grow as you wow your customers. Take a closer look at how businesses from every industry are driving success with Customer 360.

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Salesforce Industries Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Industries?

0% Negative

4% Neutral

96% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 83

Risk and Fraud Assessment

Policy Management

Communication Management

Financial Management System

Analytics and Reporting

Audit Management

Claims Management

Fraud Management

Compliance Management

Workflow Management

Document Management

Vendor Capability Ratings

Average 82

Quality of Features

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Insurance Policy Management

Score 7.9

View Salesforce Industries in this category (opens in a new tab)

Salesforce Industries Reviews

Damilola O.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Great Industry Focus, but Steep Learning Curve

Likeliness to Recommend

9 /10

What differentiates Salesforce Industries from other similar products?

Its deep industry focus and native integration with Salesforce make Vlocity Insurance highly adaptable to complex insurance processes, especially for carriers looking to digitize quickly.

What is your favorite aspect of this product?

The seamless integration with Salesforce is my favorite aspect—it allows for streamlined workflows, real-time data access, and a unified customer view across the insurance lifecycle.

What do you dislike most about this product?

The steep learning curve and need for extensive customization can slow down initial implementation and require dedicated resources.

What recommendations would you give to someone considering this product?

Be prepared for a complex setup process and ensure you have skilled Salesforce resources on your team. Take advantage of Vlocity’s industry-specific tools but plan for customization to fit your unique workflows.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

claudius N.

Role: Sales Marketing
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Sales force integration platform

Likeliness to Recommend

10 /10

What differentiates Salesforce Industries from other similar products?

-Has components that enable faster to market making it easier for users to deploy new products and services faster than building from scratch. -has omni-channel capabilities that enable consistent customer experiences across web, mobile, agents, and call center channels improving engagement and retention.

What is your favorite aspect of this product?

-Jas enhanced customer 360 view :it combines customer data across different touchpoints to provide a holistic view, supporting personalized service and upselling opportunities.

What do you dislike most about this product?

-Complex implementation :although it offers pre-built functionality, configuring and integrating vlocity with legacy systems can be complex and time consuming.

What recommendations would you give to someone considering this product?

I would recommend any insurance company or broker to use vlocity for its holistic results.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

Bukola O.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

A true insurance policy management guru software

Likeliness to Recommend

10 /10

What differentiates Salesforce Industries from other similar products?

Ease of implementation

What is your favorite aspect of this product?

Work flow management

What do you dislike most about this product?

Nothing to be disliked

What recommendations would you give to someone considering this product?

Positive recommendation

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce Industries

What is Salesforce Industries?

Company Details

Book a Free Demo Today!

Salesforce Industries Ratings

85 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Salesforce Industries?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Communication Management Includes verbal and non-verbal information sharing, multiple languages, and a goal-oriented objective.

Financial Management System Includes planning, forecasting, invoicing, and cash flow management.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Audit Management Includes data security, audit reports, and revision control.

Claims Management Includes claims processing, eligibility verification, paper claims mailing, claims denials management, and electronic claims submission.

Fraud Management Includes identity theft protection, fraud alerts, payer authentication, and fraud investigations.

Compliance Management Includes compliance controls, compliance rules engine, and compliance monitoring.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Insurance Policy Management

Salesforce Industries Reviews

Damilola O.

Great Industry Focus, but Steep Learning Curve

Likeliness to Recommend

Pros

claudius N.

Sales force integration platform

Likeliness to Recommend

Pros

Bukola O.

A true insurance policy management guru software

Likeliness to Recommend

Pros

Feature Ratings

Risk and Fraud Assessment

Policy Management

Communication Management

Financial Management System

Analytics and Reporting

Audit Management

Claims Management

Fraud Management

Compliance Management

Workflow Management

Document Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization