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Salesforce.com Inc

Salesforce Industries

Composite Score

8.1 /10

CX Score

8.5 /10

34 Reviews Write a Review

Claim Software

What is Salesforce Industries?

Whatever size your business, we have specialized solutions to support the capabilities your business needs most to thrive and grow as you wow your customers. Take a closer look at how businesses from every industry are driving success with Customer 360.

Analyst Research

Company Details

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Salesforce Industries Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Industries?

0% Negative

3% Neutral

97% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 82

Risk and Fraud Assessment

Communication Management

Policy Management

Audit Management

Financial Management System

Analytics and Reporting

Claims Management

Workflow Management

Compliance Management

Fraud Management

Document Management

Vendor Capability Ratings

Average 81

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Ease of Customization

Also Featured in...

Insurance Policy Management

Score 7.6

View Salesforce Industries in this category (opens in a new tab)

Salesforce Industries Reviews

Role: Sales Marketing
Industry: Recreation
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2024

Likeliness to Recommend

5 /10

Pros

Respectful
Altruistic
Acts with Integrity
Helps Innovate

Aditya K.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Transition to Vlocity Insurance

Likeliness to Recommend

7 /10

What differentiates Salesforce Industries from other similar products?

1-Industry-Specific solution 2-seamless salesforce Integration 3-Low -code /No code platform 4-data-Driven insights 5-Configurablity and flexibility 7-Enhanced customer Experience 8-regular compliance

What is your favorite aspect of this product?

One of my favorite aspects of Vlocity Insurance is its deep integration with Salesforce. This integration allows companies to not only manage their insurance operations effectively but also leverage the full power of Salesforce's CRM and customer data management tools. This creates a seamless experience where insurers can have a 360-degree view of their customers, improve customer engagement, and automate many processes, all within one platform. The flexibility and scalability of the system make it a great fit for evolving business needs.

What do you dislike most about this product?

One of the common criticisms of Vlocity Insurance is its complexity and learning curve. While the platform offers robust features and customization options, new users may find it challenging to navigate and fully utilize its capabilities without significant training. Additionally, organizations might face difficulties in the initial implementation phase, especially if they do not have prior experience with Salesforce or similar platforms. This can lead to longer onboarding times and potential disruptions in workflow during the transition period.

What recommendations would you give to someone considering this product?

Pros

Inspires Innovation
Caring
Altruistic
Over Delivered

Carlos A.

Role: Public Sector
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Salesforce Industries from other similar products?

Easy to use and implementation

What is your favorite aspect of this product?

Policy administration

What do you dislike most about this product?

implementation cost

What recommendations would you give to someone considering this product?

Free trial available for 30 days

Pros

Continually Improving Product
Caring
Client Friendly Policies
Client's Interest First

Salesforce Industries

What is Salesforce Industries?

Company Details

Need Assistance?

Salesforce Industries Ratings

85 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Salesforce Industries?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Communication Management Includes verbal and non-verbal information sharing, multiple languages, and a goal-oriented objective.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Audit Management Includes data security, audit reports, and revision control.

Financial Management System Includes planning, forecasting, invoicing, and cash flow management.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Claims Management Includes claims processing, eligibility verification, paper claims mailing, claims denials management, and electronic claims submission.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Compliance Management Includes compliance controls, compliance rules engine, and compliance monitoring.

Fraud Management Includes identity theft protection, fraud alerts, payer authentication, and fraud investigations.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Insurance Policy Management

Salesforce Industries Reviews

Likeliness to Recommend

Pros

Aditya K.

Transition to Vlocity Insurance

Likeliness to Recommend

Pros

Carlos A.

Fantastic product!

Likeliness to Recommend

Pros

Feature Ratings

Risk and Fraud Assessment

Communication Management

Policy Management

Audit Management

Financial Management System

Analytics and Reporting

Claims Management

Workflow Management

Compliance Management

Fraud Management

Document Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Ease of Customization