What is Salesforce B2C Commerce Cloud?
The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
3
Since last award
94 Plan to Renew
2
Since last award
77 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2C Commerce Cloud?
Pros
- Reliable
- Respectful
- Trustworthy
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Integrated Search
Content Management
Order Management
Reporting and Analytics
Catalog Management
Payment Processing
Predictive Recommendations
Content Localization
Order Portal
Retargeting Capabilities
Microsite Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Ease of Customization
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Salesforce B2C Commerce Cloud Reviews
Dylan W.
- Role: Sales Marketing
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted May 2021
Fantastic Product and Service
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
The ease of use.
What is your favorite aspect of this product?
I like the design and flow for the software.
What do you dislike most about this product?
I don't dislike the product.
What recommendations would you give to someone considering this product?
I highly recommend the product.
Pros
- Efficient Service
- Effective Service
- Inspires Innovation
- Client Friendly Policies
Peter B.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jul 2020
great and efficient solution for all your need.
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
their support staff and their ease of intergration.
What is your favorite aspect of this product?
how intuitive the product is to understanding what your needs are.
What do you dislike most about this product?
a bit on the pricier side.
What recommendations would you give to someone considering this product?
test it out and you won't be sorry.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2020
Not easy to use.
Likeliness to Recommend
Pros
- Unique Features
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Less Performance Enhancing
- Wastes Time
- Vendor Friendly Policies