What is Salesforce B2B Commerce Cloud?
Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
96 Plan to Renew
4
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2B Commerce Cloud?
Pros
- Respectful
- Trustworthy
- Transparent
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting and Analytics
Integrated Search
Shopping Cart Management
Order Management
Catalog Management
Payment Processing
Guided Selling
Multi-Storefront
Multi-Language Support
Content Management
ERP Integration
Vendor Capability Ratings
Ease of Customization
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Ease of Implementation
Salesforce B2B Commerce Cloud Reviews
Ramon J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2022
Very productive and with multiple applications.
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
It is a leading product on the market with multiple functionalities, it is compatible with a large number of third-party applications, it was a product that we already knew and it was the one that best suited our needs.
What is your favorite aspect of this product?
It can be adapted according to the requirements that are needed in the company, it allows you to design or organize your user panel, it tracks user interactions to identify potential customers that later become a sale, you can use multiple applications to add additional functionalities.
What do you dislike most about this product?
the user interface is sometimes very slow, the price is a bit high.
What recommendations would you give to someone considering this product?
It is a solution which you can quickly configure, if you need a specific functionality there are hundreds of third-party applications, it helps you boost and manage your sales.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Juan C.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2022
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anil K.
- Role: Operations
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Salesforce engine and lead management
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Servicenow and Zoho SAP
What is your favorite aspect of this product?
Contact management and Quota management
What do you dislike most about this product?
Less cost
What recommendations would you give to someone considering this product?
Contact management and Quota management
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features