What is Salesforce B2B Commerce Cloud?
Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSalesforce B2B Commerce Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce B2B Commerce Cloud.
88 Likeliness to Recommend
96 Plan to Renew
4
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2B Commerce Cloud?
Pros
- Respectful
- Trustworthy
- Transparent
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting and Analytics
Integrated Search
Shopping Cart Management
Order Management
Catalog Management
Payment Processing
Guided Selling
Multi-Storefront
Multi-Language Support
Content Management
ERP Integration
Vendor Capability Ratings
Ease of Customization
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Ease of Implementation
Salesforce B2B Commerce Cloud Reviews
Chaitanya K.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Aug 2021
Excellent tool for all your website needs
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Ease of integration and development
What is your favorite aspect of this product?
One stop solution for all your integration needs
What do you dislike most about this product?
Too many approval process
What recommendations would you give to someone considering this product?
Great solution for all your website needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Laurie Julie B.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Increase the capacities and sales of the company
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
This product is used by the entire marketing team to compile all the customer data that was acquired through the different marketing sources and campaigns.
What is your favorite aspect of this product?
We can search and manage leads in real time and also track metrics. It has a database management for customer lists. In short, it is a tool with a lot to offer its users, it is a very clean and pleasant process, everything is great.
What do you dislike most about this product?
Everything is good, functions, features and above all the results it leaves are always excellent, there are no complaints from us.
What recommendations would you give to someone considering this product?
This is a powerful solution, with many capabilities for the organization, it is good for growing companies that are mid-level that need to scale and seek to grow economically. It's easy to find the accounts in the app, and it has increased our sales by 20%. Salesforce is a good option for your organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Muhammad S.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2021
Salesforce - Bundle of advanced features
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Salesforce B2B commerce cloud really helped us in our eCommerce storefront in a very short time, and makes easy access for customers to suppliers.
What is your favorite aspect of this product?
1. Consistency in Workflows 2. Pricing control 3. Taxation exemption or addition 4. One-click reorder and bulk discounts 5. Easy to use
What do you dislike most about this product?
1. Difficult to work on Salesforce for a non-technical person 2. Error in some large orders payment processing 3. Lack of regular updates 4. Content management issues
What recommendations would you give to someone considering this product?
Highly recommended, for all those who are looking for new implementations, they should go with basic Lightning versions instead of Cloudcraze managed package, it would be really good.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Respectful
