RingCentral Events (formerly Hopin Events) Customer Reviews 2023 |

What is RingCentral Events (formerly Hopin Events)?

RingCentral Events (formerly Hopin Events) is the first all-in-one live online events platform where attendees can learn, interact, and connect with people from anywhere in the world.

Company Details

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RingCentral Events (formerly Hopin Events) Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingCentral Events (formerly Hopin Events).

88 Likeliness to Recommend

Down 1
Since last award

74 Plan to Renew

Down 15
Since last award

79 Satisfaction of Cost Relative to Value

Down 1
Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingCentral Events (formerly Hopin Events)?

3% Negative

29% Neutral

68% Positive

Pros

Respectful
Saves Time
Helps Innovate
Continually Improving Product

Feature Ratings

Average 81

Attendee Engagement

89

Social Media Channel Integration Outbound

87

Branding and Visual Customization

87

Presentation/ Webinar Capabilities

84

Networking Facilitation

84

Vendor e-Commerce

84

Whitelabeling

83

Registration Process/Integration

80

Gamification

80

Metric and Reporting

79

Exhibitor or Vendor Environment

76

Vendor Capability Ratings

Average 79

Ease of IT Administration

100

Ease of Customization

94

Product Strategy and Rate of Improvement

94

Quality of Features

94

Ease of Implementation

89

Availability and Quality of Training

88

Ease of Data Integration

87

Usability and Intuitiveness

81

Vendor Support

74

Breadth of Features

65

Business Value Created

37

Also Featured in...

Virtual Event Management

Score 7.4

View RingCentral Events (formerly Hopin Events) in this category (opens in a new tab)

RingCentral Events (formerly Hopin Events) Reviews

Fahmida N.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Easy to use and intuitive, highly recommend.

Likeliness to Recommend

10 / 10

What differentiates RingCentral Events (formerly Hopin Events) from other similar products?

The user friendliness and the availability of accessible customer support is a true differentiator. Being kept up to date of progress and developments as a timeline via monthly newsletters were very useful for us a business t see what new features would be appplicable to us.

What is your favorite aspect of this product?

The comment sections in each page, encouraging attendee engagement.

What do you dislike most about this product?

Complicated registration process for attendees of events. Demographic of our events were much older and not tech savvy, therefore having multiple clicks and options is confusing for them.

What recommendations would you give to someone considering this product?

I highly recommend it. You can tweak this product to your business need and will end up being a great communication tool for your internal or external use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2023

Easy to use and great customer service

Likeliness to Recommend

8 / 10

Pros

Trustworthy
Caring
Respectful
Efficient Service

Eugene L.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Great product, but inflexible pricing.

Likeliness to Recommend

8 / 10

What differentiates RingCentral Events (formerly Hopin Events) from other similar products?

We haven't really used other programs, but we initially partnered with Hopin when they started up, so we had a good deal. The product is nice to use and has good customizable features.

What is your favorite aspect of this product?

The stream layouts were my favourite aspect, where we could control what popped up on the main screen from behind the scenes. Allowed for easy implementation of videos, and allowed us to present our presenters better.

What do you dislike most about this product?

There were bugs that occured which delayed our programming at times, it was also quite expensive for the value that it brought us.

What recommendations would you give to someone considering this product?

If you have the money to spend, Hopin is a great product to use especially to stream programming. The behind-the-scenes layovers allowed for us to present our content more easily. There were some bugs at times but the Hopin team was helpful in resolving them, although it took some time.

Pros

Helps Innovate
Continually Improving Product
Respectful
Includes Product Enhancements

Cons

Less Friendly Negotiation
Less Generous
Under Delivered

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RingCentral Events (formerly Hopin Events)

RingCentral Events (formerly Hopin Events)

What is RingCentral Events (formerly Hopin Events)?

Company Details

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Awards & Recognition

RingCentral Events (formerly Hopin Events) Ratings

88 Likeliness to Recommend

Down 1Since last award

74 Plan to Renew

Down 15Since last award

79 Satisfaction of Cost Relative to Value

Down 1Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love RingCentral Events (formerly Hopin Events)?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Networking Facilitation Ability to provide a networking experience for attendees through chat/instant messaging, message boards, and the facilitation of online introductions.

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Whitelabeling Ability to apply host and sponsor branding to the event and vendor branding to individual exhibit spaces

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Also Featured in...

Virtual Event Management

RingCentral Events (formerly Hopin Events) Reviews

Fahmida N.

Easy to use and intuitive, highly recommend.

Likeliness to Recommend

Pros

Easy to use and great customer service

Likeliness to Recommend

Pros

Eugene L.

Great product, but inflexible pricing.

Likeliness to Recommend

Pros

Cons

Most Popular RingCentral Events (formerly Hopin Events) Comparisons

Cvent Attendee Hub

Airmeet

Hubilo

vFairs

BigMarker

Whova

Down 1
Since last award

Down 15
Since last award

Down 1
Since last award

Feature Ratings

Attendee Engagement

Social Media Channel Integration Outbound

Branding and Visual Customization

Presentation/ Webinar Capabilities

Networking Facilitation

Vendor e-Commerce

Whitelabeling

Registration Process/Integration

Gamification

Metric and Reporting

Exhibitor or Vendor Environment

Vendor Capability Ratings

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Breadth of Features

Business Value Created