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Pendo.io, Inc.

Pendo

Composite Score

7.8 /10

CX Score

8.1 /10

28 Reviews Write a Review

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What is Pendo?

Pendo is an all-in-one platform for breakthrough digital experiences. This integrated suite of product management and digital adoption tools brings analytics, in-app guides, and feedback into one place so you can make informed decisions, take action on your data, and drive business outcomes. Whether you build software, manage schools, or sell screwdrivers, Pendo improves the products your customers rely on.

Company Details

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Pendo Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

98 Likeliness to Recommend

64 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pendo?

18% Negative

7% Neutral

75% Positive

Pros

Continually Improving Product
Includes Product Enhancements
Appreciates Incumbent Status
Helps Innovate

Feature Ratings

Average 65

Session Replay

Predictive Analytics

Cross-Channel Engagement Analytics

Privacy, Security, and Regulatory Compliance

3rd-Party Integrations

Product Analytics

Audience Segmentation

Website Analytics

Marketing Analytics

Customer Journey Modelling

Customer Identity

Vendor Capability Ratings

Average 66

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Also Featured in...

Product Management

Score 7.9

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Digital Adoption Platforms

Score 7.8

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Product Analytics

Score 7.4

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Pendo Reviews

Dhruv A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2026

Powerful product insights with instant action

Likeliness to Recommend

9 /10

What differentiates Pendo from other similar products?

I use Pendo because it uniquely combines product analytics, in-app guidance, and user feedback in a single platform, eliminating the need for multiple tools. I can launch walkthroughs and tooltips without engineering support, directly based on real user behavior. It also helps me identify feature adoption gaps and act on them instantly inside the product, not just analyze data retrospectively

What is your favorite aspect of this product?

My favorite aspect of Pendo is the ability to turn product insights into immediate in-app action. I can see exactly where users struggle and instantly guide them with walkthroughs or tooltips without waiting on engineering, which significantly improves adoption and user experience

What do you dislike most about this product?

I find that retroactive tracking limitations can be restrictive—if an event isn’t set up correctly from the start, historical data may be incomplete. Mobile app instrumentation often requires more effort compared to web, and custom reporting flexibility is somewhat limited compared to pure-play analytics tools like Amplitude or Mixpanel

What recommendations would you give to someone considering this product?

I’d recommend clearly defining your product goals and key events upfront so you get meaningful insights from day one. Also, use Pendo’s in-app guides early to drive adoption and justify the investment quickly, as that’s where the strongest ROI comes from

Pros

Helps Innovate
Saves Time
Respectful
Client Friendly Policies

Sanjay S.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

Fewer gaps appear in the data.

Likeliness to Recommend

10 /10

What differentiates Pendo from other similar products?

The difference between usage and feature adoption gradually becomes clear. Events are no longer isolated points but become sequences of behavior.

What is your favorite aspect of this product?

It becomes easier to understand how user decisions change over time. The need for guesswork during analysis decreases.

What do you dislike most about this product?

Some deeper questions require additional data exports. The visualizations can feel overwhelming on very large products.

What recommendations would you give to someone considering this product?

Pendo does just that because it doesn just provide answers but shifts the direction of thinking. I recommend it for teams that want to understand user behavior beyond just the numbers.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Cons

Less Performance Enhancing
Security Frustrates
Commodity Features

Sumit B.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

An excellent data analysis program.

Likeliness to Recommend

10 /10

What differentiates Pendo from other similar products?

It differs from other programs in that it can be easily included, without changing the code, into the organization's preexisting websites and mobile apps.

What is your favorite aspect of this product?

The majority of tasks may be completed via the platform's user interface features, making it very user-friendly. Additionally, it uses JavaScript to provide extensive customization options.

What do you dislike most about this product?

Pendo is an excellent tool with an inexpensive entry point, but they have a steep learning curve

What recommendations would you give to someone considering this product?

Additionally, whenever I've needed support, I've found the customer service team to be friendly and responsive.

Pros

Helps Innovate
Performance Enhancing
Unique Features
Effective Service

Pendo

What is Pendo?

Company Details

Need Assistance?

Pendo Ratings

98 Likeliness to Recommend

64 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Pendo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Session Replay Session replay with heatmaps or clickstream visualizations to diagnose issues, identify trends, or improve UX.

Predictive Analytics Use machine learning to surface predictive insights and detect anomalies at scale, and provide data to make better decisions.

Cross-Channel Engagement Analytics Track and optimize user engagement and user flows across marketing campaigns and mobile apps by measuring ROI, retention, churn, and in-app behaviour.

Privacy, Security, and Regulatory Compliance The vendor meets consumer privacy laws for the specific location (GDPR and CCPA), provides security, and complies with all other regulatory requirements.

3rd-Party Integrations Integrates with a CDP or data layer to unify data from multiple systems for analysis and activation.

Product Analytics Measures usage of specific features, adoption, retention, and engagement with a product.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Website Analytics Tracks page views, sessions, user flows, and website-specific KPIs.

Marketing Analytics Tracks campaign performance, attribution, and marketing ROI.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Customer Identity Combine multichannel data into a single, cohesive view of each customer across touchpoints.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Product Management

Digital Adoption Platforms

Product Analytics

Pendo Reviews

Dhruv A.

Powerful product insights with instant action

Likeliness to Recommend

Pros

Sanjay S.

Fewer gaps appear in the data.

Likeliness to Recommend

Pros

Cons

Sumit B.

An excellent data analysis program.

Likeliness to Recommend

Pros

Most Popular Pendo Comparisons

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Heap

Feature Ratings

Session Replay

Predictive Analytics

Cross-Channel Engagement Analytics

Privacy, Security, and Regulatory Compliance

3rd-Party Integrations

Product Analytics

Audience Segmentation

Website Analytics

Marketing Analytics

Customer Journey Modelling

Customer Identity

Vendor Capability Ratings

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Breadth of Features