Pegasystems Inc.

Pega Platform

8.0 /10

What is Pega Platform?

A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.

Company Details

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Awards & Recognition

Pega Platform won the following awards in the Robotic Process Automation - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

11 Top Rated Features

2022

Pega Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pega Platform.

86 Likeliness to Recommend

98 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Platform?

4% Negative

3% Neutral

93% Positive

Pros

Security Protects
Inspires Innovation
Enables Productivity
Unique Features

Feature Ratings

Average 81

Code-Free Programming

Role-Based Access

Performance Monitoring

Central Deployment

Action Logging

Real-Time Debugging

Exception Handling

User Libraries

Sentiment Analysis

Automation Apps

Concurrent Work

Vendor Capability Ratings

Average 80

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Quality of Features

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Customization

Availability and Quality of Training

Pega Platform Reviews

Salah B.

Role: Information Technology
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2021

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Pega Platform from other similar products?

Fantastic product!

What is your favorite aspect of this product?

User Interface!

What do you dislike most about this product?

It requires lots of technical help to set it up

What recommendations would you give to someone considering this product?

Pega provides many use cases on their website where you can learn how other companies implemented the platform. Very helpful to also attend their user conference, PegaWorld.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Myca A.

Role: Sales Marketing
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2021

Pro: Highly Customizable/Con: Highly Customizable

Likeliness to Recommend

9 /10

What differentiates Pega Platform from other similar products?

It would be difficult to find a true 1:1 match for the Pega platform. My organization was utilizing it for business process automation as well as a CRM, but there are multiple use-cases for call centers, marketing automation, AI and instant communication that are far beyond the breadth of most individual platforms. Pega can be unique configured to fit within the needs of your organization, provided you are willing to spend the money to customize and have the team know-how available for administration.

What is your favorite aspect of this product?

By far the best aspect of Pega is the ability to use modules independently and have them work seamlessly and effortless -- once they are fully configured. Configuration was time-consuming and extensive, but the platform is extremely stable and works effectively once you have the correct business logic in place.

What do you dislike most about this product?

When we were in the process of purchasing Pega Systems, it was perhaps oversold to us as an "easy to use" solution. YES, you absolutely can have internal staff configure it if you have the right people in place. it would be extremely challenging if not impossible to properly configure the platform without the assistance of Pega experts. Be wary of external contractors -- the Pega-paid internal staff is your best bet for initial setup!

What recommendations would you give to someone considering this product?

Consider a smaller test project with your implementation partner of choice first. We made a significant number of poor decisions based on faulty information provided by our initial implementation partner. Once we worked with Pega internal resources, we were able to see how the configuration could be modified to fit our needs without extensive customizations. Keep in mind that with implementation partners -- as with many IT resources -- you get what you pay for! The Pega internal resources were significantly more expensive but would have saved us time, effort and frustration in the long term.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Under Delivered
Less Effective Service
Vendor's Interest First

Alfahad N.

Role: Operations
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

Fantastic Product and very cost effective.

Likeliness to Recommend

8 /10

What differentiates Pega Platform from other similar products?

It's is user friendly and the team is expert in doubt solving. Tackles out the real world problem into a much needed solution.

What is your favorite aspect of this product?

Easy to maintain, easy to develop and understand and easy to use.

What do you dislike most about this product?

offers many tools that used for many high enterprise companies, but it can't be easy to customize with our case. Application also running too slow, especially when the company internet connection is not running so fast. My company, who used PEGA on each branch with medium to high speed of internet connection, sometimes cannot open the PEGA login screen.

What recommendations would you give to someone considering this product?

Ease of integration and should work more effective with less tools and processing speed should be fast.

Pros

Continually Improving Product
Enables Productivity
Fair
Includes Product Enhancements

Pega Platform

What is Pega Platform?

Company Details

Need Assistance?

Awards & Recognition

Pega Platform Ratings

86 Likeliness to Recommend

98 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Pega Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Code-Free Programming Drag and Drop graphical user interface to setup processes based on recorded user action and library of stock actions.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Performance Monitoring Report on bot actions to help make improvements via customized dashboard.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Action Logging Executed processes are logged for detailed auditing and compliance regulation.

Real-Time Debugging Identifying errors in process while bot is working.

Exception Handling Bots take specific standard actions based on unexpected conditions.

User Libraries Stock of standard actions that are ready to use, as is, or that can be the building blocks of customized actions.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Automation Apps Ability to automate an end to end business process that is beyond task automation

Concurrent Work Bots can be synchronized to access resources at the same time and undertake processes in parallel from different machines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Pega Platform Reviews

Salah B.

Fantastic product!

Likeliness to Recommend

Pros

Myca A.

Pro: Highly Customizable/Con: Highly Customizable

Likeliness to Recommend

Pros

Cons

Alfahad N.

Fantastic Product and very cost effective.

Likeliness to Recommend

Pros

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Feature Ratings

Code-Free Programming

Role-Based Access

Performance Monitoring

Central Deployment

Action Logging

Real-Time Debugging

Exception Handling

User Libraries

Sentiment Analysis

Automation Apps

Concurrent Work

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Quality of Features

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Customization

Availability and Quality of Training