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Paylocity Logo Award Winner Product Badge
Paylocity

Paylocity

Composite Score
8.5 /10
CX Score
8.7 /10
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Paylocity
8.5 /10

What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

Company Details

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Awards & Recognition

Paylocity won the following awards in the Workforce Management - Midmarket category

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Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

78 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

1% Negative
7% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Client Friendly Policies

Feature Ratings

Average 80

Time Capture

85

Shift Management

82

Time Capture Physical

81

Workforce Scheduling

81

Staffing

81

Labor Costing and Splitting

80

Attendance Management and Policies

80

Workforce Dashboards and Reporting

80

Workforce Planning and Forecasting

79

Rate Policies

78

Absence Management

78

Vendor Capability Ratings

Average 77

Ease of IT Administration

79

Business Value Created

79

Availability and Quality of Training

78

Breadth of Features

78

Quality of Features

77

Product Strategy and Rate of Improvement

77

Ease of Implementation

77

Usability and Intuitiveness

76

Vendor Support

76

Ease of Data Integration

74

Ease of Customization

72

Paylocity Reviews

Rita P.

  • Role: Consultant
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Great, affordable option for payroll, benefits.

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

Training modules and live training have been a valuable tool for learning Paylocity. I have several clients who implemented Paylocity, coming from other platforms. Paylocity was able to provide a smooth transition from one platform to another with minimal challenges. Clients are able to choose the training that works best for their employee population. While the end result is that everyone is paid correctly, getting to the end result is equally important.

What is your favorite aspect of this product?

My favorite aspect of the product is the training available. You can choose instructor led training or training modules. That has been so valuable in implementing Paylocity.

What do you dislike most about this product?

Reporting can be a challenge. I have submitted several requests for custom reports due to not being able to get the data I need in a format I need. The other frustrating thing is not being able to reach a specific department without going through one account manager. It would be more productive, in my opinion, to be able to reach billing or general ledger, or any other department directly.

What recommendations would you give to someone considering this product?

Be very specific with your business needs. Paylocity is capable of providing what you need as long as you communicate well. The implementation process may seem tedious, but it is necessary to get the result you desire.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Respectful

Cons

  • Under Delivered

Eva B.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

New hires follow the same simple procedure

Likeliness to Recommend

8 /10

What differentiates Paylocity from other similar products?

I recently found out that our company has a benefits portal where we can go to make changes to premiums all in one location. Instead of manually updating each staff member, which introduces greater room for error due to human intervention, it instead updates everyone simultaneously.

What is your favorite aspect of this product?

The interface is simple to use. You can get in touch with us whenever you need, and there won't be any hidden fees. Further product and service training is also available from Paylocity. In terms of human resources, everything is streamlined and housed in a single app. They handle everything from open enrollment and onboarding to payroll and regulatory reporting.

What do you dislike most about this product?

When previous HR staff failed to adequately communicate with Paylocity about how to map particular codes and tracking, the mapping process can become problematic.

What recommendations would you give to someone considering this product?

Every day, I utilize paylocity. While Paylocity's product is excellent, we have had mixed experiences with their customer service. I've seen firsthand how poor service has made it impossible for my company to expand. When urgent calls are ignored, there is no sense of urgency.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Alexa P.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

An efficient solution to your payroll needs.

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

Paylocity is a payroll and HR management platform that offers good features to help businesses manage and streamline their payroll processes. Compared to RUN Powered by ADP, Paylocity offers many features and tools for managing payroll, as well as an easy-to-use user interface and exceptional customer support.

What is your favorite aspect of this product?

Its ease of use. Access to manage payroll and benefits accounts is easy and hassle-free. The technical support is excellent, with a team of professionals available to answer questions without problems. The ease of use of Paylocity is very high. It is intuitive to use, with a user-friendly interface and many features. This means that you can quickly learn how to use Paylocity.

What do you dislike most about this product?

Paylocity is an excellent payroll software solution that offers recruiting consultants powerful tools to simplify the recruiting process and help them make better decisions.

What recommendations would you give to someone considering this product?

Paylocity is an efficient payroll solution with many tools to help the recruiting process. The software offers many features such as a recruiting portal, recruiting resource center, candidate screening, and much more. This helps recruiting consultants simplify the recruiting process as all their resources are at their fingertips.

Pros

  • Efficient Service
  • Effective Service
  • Acts with Integrity
  • Helps Innovate

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