Oracle PeopleSoft CRM Logo Award Winner Product Badge
Oracle PeopleSoft CRM Logo Award Winner Product Badge
Oracle

Oracle PeopleSoft CRM

8.6 / 10
Category
Oracle PeopleSoft CRM
8.6 / 10

What is Oracle PeopleSoft CRM?

Oracle's PeopleSoft customer relationship management (CRM) delivers "CRM for You"?solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria.

Company Details


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Awards & Recognition

Oracle PeopleSoft CRM won the following awards in the Customer Relationship Management - Enterprise category

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Oracle PeopleSoft CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle PeopleSoft CRM.

88 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle PeopleSoft CRM?

2% Negative
7% Neutral
91% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Fair
  • Includes Product Enhancements

Feature Ratings

Average 81

Collaboration

84

Activity and Workflow Management

83

Customer Service Management

83

Analytics and Reporting

82

Marketing Management

81

Quote Contract and Proposal

81

Lead Management

80

Telephony and Call Center Management

80

Sales Management

80

Account and Contact Management

79

Mobile

76

Vendor Capability Ratings

Average 82

Business Value Created

95

Usability and Intuitiveness

95

Quality of Features

93

Ease of IT Administration

90

Breadth of Features

89

Ease of Data Integration

88

Availability and Quality of Training

87

Product Strategy and Rate of Improvement

87

Ease of Implementation

86

Ease of Customization

85

Vendor Support

85

Oracle PeopleSoft CRM Reviews

Shubham m.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

"CRM WORKER"

Likeliness to Recommend

9 / 10

What differentiates Oracle PeopleSoft CRM from other similar products?

Oracle PeopleSoft is like a human worker who manages all crm activities,it is quite interactive and plays a huge part in marketing our company

What is your favorite aspect of this product?

Crm,this tool ensures that customers data are kept safe and in order incase they are needed,it is also the perfect tool to track the progress of your customers and keep them close to the business

What do you dislike most about this product?

I have not experienced anything as a dislike soo far

What recommendations would you give to someone considering this product?

This tool is 100% working and can play a huge part in your company,as a user I guarantee you that this tool will bring changes in your company by a huge margin,I highly recommend it to you

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Effective Service

Martin K.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

An efficient real-time customer support software!

Likeliness to Recommend

9 / 10

What differentiates Oracle PeopleSoft CRM from other similar products?

This Customer Relationships Management tool enables enterprises to rapidly track their sales, customer support and market trends.

What is your favorite aspect of this product?

It's real-time communication. The customer service department is able to get instant queries from customers and timely respond post ticketing.

What do you dislike most about this product?

Oracle PeopleSoft CRM software is just amazing and quite compatible with other tools. The platform lacks demerits as for me.

What recommendations would you give to someone considering this product?

I'd highly recommend the product for seamless customer service support in small, medium and also large enterprises.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2023

Scalable, Lightweight and Modern CRM Suite

Likeliness to Recommend

9 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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