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Oracle CX Sales Logo
Oracle

Oracle CX Sales

8.3 /10
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Oracle CX Sales
8.3 /10

What is Oracle CX Sales?

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

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Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

81 Likeliness to Recommend

1
Since last award

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

4% Negative
6% Neutral
90% Positive

Pros

  • Respectful
  • Security Protects
  • Helps Innovate
  • Reliable

Feature Ratings

Average 82

Lead Management

85

Customer Service Management

84

Telephony and Call Center Management

84

Sales Management

83

Analytics and Reporting

83

Marketing Management

82

Account and Contact Management

82

Activity and Workflow Management

82

Quote Contract and Proposal

81

Collaboration

80

Mobile

76

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Business Value Created

83

Usability and Intuitiveness

82

Vendor Support

81

Ease of Data Integration

80

Breadth of Features

80

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Customization

78

Product Strategy and Rate of Improvement

78

Oracle CX Sales Reviews

Len M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Great customer support for out team.

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

We are able to customize many of the features to make it more specific to our industry.

What is your favorite aspect of this product?

Customization and intuitiveness

What do you dislike most about this product?

Pretty pricey

What recommendations would you give to someone considering this product?

Take the time to make sure it is right for your business.

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Security Protects

Bhupendra M.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Easy to use and continuously improving product

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

Ease of use: Product is very easy to customize. I have seen even business users making small changes in code or page layouts directly. So, it works perfect if business requirements are simple. IT admin cost and time to move easy changes into mainline is shortened.

What is your favorite aspect of this product?

Ease of customization. Rich search and analytics features.

What do you dislike most about this product?

Complex UI customization ( support of CSS, HTML) is not built natively. You have to use collaborative tool like VBCS etc...Analytics joins are still tricky and can be made better or more user friendly. Security can still be demoralized and made better.

What recommendations would you give to someone considering this product?

It will depend on type of customizations, criticality of systems, security/reports needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Effective Service

Karan N.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

A great tool for sales and service delivery teams

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) is an easy-to-use platform with seamless integration with Salesforce. It provides metrics associated with the lead or client and also helps in grading accounts that help in targeting high-value accounts/customers.

What is your favorite aspect of this product?

Ability to create a holistic view of customer profiles across departments Integration with Salesforce CRM Excellent organization of customer data

What do you dislike most about this product?

The export/import process for data needs to be more simplified AR reports are not user friendly Does not detect duplicate accounts or contacts

What recommendations would you give to someone considering this product?

It can be useful for an organization that has Salesforce CRM, as there is a seamless integration between both systems. It is useful if a company is looking to implement our practices, workflows, and approvals in its processes. I feel Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) is better utilized when it is implemented throughout an entire organization with different levels of permissions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

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