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Oracle

Oracle CX Sales

Composite Score

8.1 /10

CX Score

8.3 /10

181 Reviews Write a Review

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What is Oracle CX Sales?

Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

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Product Impact

Latest Award, 2026

6 Top Rated Capabilities

8 Top Rated Features

2025

3 Top Rated Capabilities

5 Top Rated Features

2024

2 Top Rated Capabilities

3 Top Rated Features

2023

Strategy and Innovation

2023

4 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

96 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

5% Negative

6% Neutral

89% Positive

Pros

Respectful
Reliable
Inspires Innovation
Enables Productivity

Feature Ratings

Average 83

Lead Management

Sales Management

Analytics and Reporting

Customer Service Management

Activity and Workflow Management

Telephony and Call Center Management

Quote Contract and Proposal

Collaboration

Marketing Management

Account and Contact Management

Mobile

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Oracle CX Sales Reviews

Kehinde O.

Role: Finance
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2025

Oracle CX Sales is solid, reliable, and helpful

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

It really stands out for its unified customer view and guided selling tools, which let me quickly respond with the right information and insights

What is your favorite aspect of this product?

I love how data from across ERP and HR systems flows into one dashboard—giving me a real-time snapshot of the customer without having to chase down multiple screens.

What do you dislike most about this product?

Lately, configuring workflows can feel painfully slow, and the UI still feels like it’s stuck in the past

What recommendations would you give to someone considering this product?

The platform is powerful, but it can feel overwhelming at first. Once you get comfortable, the unified data view and AI-driven insights really help you engage with customers more effectively.

Pros

Helps Innovate
Generous Negotitation
Security Protects
Continually Improving Product

Ocheme S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Top Notch Efficiency

Likeliness to Recommend

6 /10

What differentiates Oracle CX Sales from other similar products?

Oracle CX Sales can be enhanced with AI-powered forecasting, customizable dashboards, and advanced analytics to improve sales performance and customer experience.

What is your favorite aspect of this product?

Oracle CX Sales offers AI-powered sales insights, automation, and analytics to enhance sales performance and customer relationships.

What do you dislike most about this product?

Oracle CX Sales has potential drawbacks, including complexity, high costs, customization limitations, and integration challenges.

What recommendations would you give to someone considering this product?

To ensure successful implementation, carefully evaluate Oracle CX Sales' alignment with business requirements, integration needs, scalability, training, testing, and total cost of ownership.

Pros

Reliable
Client Friendly Policies
Trustworthy
Efficient Service

Abdulwaris G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

You'll be impressed with its capabilities.

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

Integration with social for automated workflows

What is your favorite aspect of this product?

Its affordability

What do you dislike most about this product?

Nothing that I could think of as at right now

What recommendations would you give to someone considering this product?

You'll definitely be impressed with its efficiency

Pros

Helps Innovate
Enables Productivity
Efficient Service
Acts with Integrity

Oracle CX Sales

What is Oracle CX Sales?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Emotional Footprint Champion

Oracle CX Sales Ratings

83 Likeliness to Recommend

96 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Oracle CX Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Oracle CX Sales Reviews

Kehinde O.

Oracle CX Sales is solid, reliable, and helpful

Likeliness to Recommend

Pros

Ocheme S.

Top Notch Efficiency

Likeliness to Recommend

Pros

Abdulwaris G.

You'll be impressed with its capabilities.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Lead Management

Sales Management

Analytics and Reporting

Customer Service Management

Activity and Workflow Management

Telephony and Call Center Management

Quote Contract and Proposal

Collaboration

Marketing Management

Account and Contact Management

Mobile

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training