What is ON24?
The ON24 Digital Experience Platform makes it easy to create, scale and personalize engaging webinar, virtual event and multimedia content experiences. Turn audience engagement into actionable insights with prospect, experience and network analytics powered by ON24 Intelligence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
95 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ON24?
Pros
- Client Friendly Policies
- Efficient Service
- Respectful
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Presentation/ Webinar Capabilities
Metric and Reporting
Attendee Engagement
Whitelabeling
Vendor e-Commerce
Customer Support
Registration Process/Integration
Branding and Visual Customization
Exhibitor or Vendor Environment
Social Media Channel Integration Outbound
Gamification
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Business Value Created
Availability and Quality of Training
Breadth of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
ON24 Reviews
Hazel L.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Vendor Management and Renewal
Submitted Nov 2021
Offers great customizations!
Likeliness to Recommend
What differentiates ON24 from other similar products?
ON24 offers great customizations of features ranging from registration, emails, webinar consoles, reporting, and many more.
What is your favorite aspect of this product?
Customizing my own design for email and webinar console.
What do you dislike most about this product?
Icons or tools can still be improved or the interface.
What recommendations would you give to someone considering this product?
If your organization is also hosting events or webinars, this is a great tool where you can customize your preferred design. It also have engagement tools such as Q&A and polls you can use.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Role: C-Level
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Nov 2021
Quality platform with great technical support
Likeliness to Recommend
Pros
- Trustworthy
- Saves Time
- Respectful
- Fair
Mechelle T.
- Role: Operations
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Nov 2021
Mixed feelings about ON24
Likeliness to Recommend
What differentiates ON24 from other similar products?
The user interface is definitely the difference, some of our clients loves it and others thinks there is too much going on.
What is your favorite aspect of this product?
I don't have any favorite part.
What do you dislike most about this product?
I dislike that it does not allow you to change the start time of a webinar within a 2 hour span, i dislike that there is a glitch that sometimes duplicates the slides when uploading them, it does not integrate well with 3rd party apps.
What recommendations would you give to someone considering this product?
Shop around before getting this, it is a very temperamental platform with all the glitches.
Pros
- Continually Improving Product
- Efficient Service
- Effective Service
- Caring
Cons
- Wastes Time
- Charges for Enhancements