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Okta Inc.

Okta Identity Cloud

Composite Score

8.9 /10

CX Score

9.1 /10

94 Reviews Write a Review

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What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details

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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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2026 Data Quadrant Champion

Latest Award, 2026

11 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Contract Negotiation
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

11 Top Rated Capabilities

11 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

1% Negative

4% Neutral

95% Positive

Pros

Continually Improving Product
Altruistic
Acts with Integrity
Helps Innovate

Feature Ratings

Average 85

Multi-Factor Authentication (MFA)

Web Cloud Single Sign on (SSO)

Identity Governance

Provisioning Deprovisioning

Activity Monitoring Alerts

Privileged Access Management

Reporting

Access Request Management

Password Management

Mobility Support

Advanced Provisioning

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Quality of Features

Ease of IT Administration

Breadth of Features

Okta Identity Cloud Reviews

Tanuja B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Works as expected

Likeliness to Recommend

8 /10

What differentiates Okta Identity Cloud from other similar products?

Easy to use

What is your favorite aspect of this product?

Secure product

What do you dislike most about this product?

Notification hung earlier

What recommendations would you give to someone considering this product?

Zero delay

Pros

Effective Service
Saves Time
Client Friendly Policies
Acts with Integrity

Sumit P.

Role: Consultant
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Good Features

Likeliness to Recommend

7 /10

What differentiates Okta Identity Cloud from other similar products?

Okta Identity Cloud stands out for its unified approach to identity management, extensive integration ecosystem, advanced security features, scalability, and user-friendly experience, making it a comprehensive and adaptable solution for organizations of all sizes seeking robust identity and access management capabilities.

What is your favorite aspect of this product?

One standout aspect of Okta Identity Cloud is its extensive integration ecosystem, which enables seamless connection and management of various applications and systems. This flexibility empowers organizations to leverage their existing technology stack while easily integrating new tools, fostering agility and innovation in identity management.

What do you dislike most about this product?

some users may find the pricing structure of Okta Identity Cloud to be complex or potentially costly, particularly for organizations with large user bases or complex identity management needs. Additionally, while Okta offers a wide range of features and capabilities, some users may encounter a learning curve when initially setting up and configuring the platform to meet their specific requirements. However, with adequate training and support, these challenges can be effectively addressed.

What recommendations would you give to someone considering this product?

For organizations considering Okta Identity Cloud, I recommend thoroughly evaluating your identity management needs, starting with a pilot or proof of concept to assess its suitability, investing in training and support for your team, planning for seamless integration with existing infrastructure, and staying updated on new features and best practices to maximize the benefits of the platform and enhance your organization's identity management practices and security posture.

Pros

Performance Enhancing
Efficient Service
Acts with Integrity
Helps Innovate

Het P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Needs better User interface and integration.

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

It has better multi-factor authentication features which makes tool secure for organization.

What is your favorite aspect of this product?

Better Security features

What do you dislike most about this product?

User interface

What recommendations would you give to someone considering this product?

Totally buy this product and worth it

Pros

Continually Improving Product
Efficient Service
Inspires Innovation
Saves Time

Okta Identity Cloud

What is Okta Identity Cloud?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Okta Identity Cloud Ratings

89 Likeliness to Recommend

100 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Okta Identity Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Web Cloud Single Sign on (SSO) Single sign-on capability extends to web and cloud application instances.

Identity Governance Software allows identities and access to be centrally managed through policies.

Provisioning Deprovisioning Functionality for providing access rights to new users/removing access rights in an intuitive way.

Activity Monitoring Alerts User access patterns can be monitored with rule-based alerts for sensitive data access requests.

Privileged Access Management Software provides visibility into specific user access patterns

Reporting Software provides reporting functionality

Access Request Management Software allows IT to track and manage user access requests.

Password Management Software provides credential management and retrieval functionality.

Mobility Support Software is optimized for mobile usage.

Advanced Provisioning Software provides advanced customization and automation for user access provisioning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Okta Identity Cloud Reviews

Tanuja B.

Works as expected

Likeliness to Recommend

Pros

Sumit P.

Good Features

Likeliness to Recommend

Pros

Het P.

Needs better User interface and integration.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Multi-Factor Authentication (MFA)

Web Cloud Single Sign on (SSO)

Identity Governance

Provisioning Deprovisioning

Activity Monitoring Alerts

Privileged Access Management

Reporting

Access Request Management

Password Management

Mobility Support

Advanced Provisioning

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Quality of Features

Ease of IT Administration

Breadth of Features