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NinjaOne

NinjaOne Platform

Composite Score

8.6 /10

CX Score

8.9 /10

78 Reviews Write a Review

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What is NinjaOne Platform?

NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.

Company Details

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Awards & Recognition

NinjaOne Platform won the following awards in the Remote Monitoring and Management category

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1 Top Rated Capabilities

0 Top Rated Features

2026

2025 Data Quadrant Champion

2025

10 Top Rated Capabilities

6 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

1 Top Rated Features

2024

Conflict Resolution

2023

1 Top Rated Capabilities

2 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

2022 Data Quadrant Champion

2022

2 Top Rated Capabilities

4 Top Rated Features

2022

NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

5
Since last award

97 Plan to Renew

5
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

3% Negative

6% Neutral

91% Positive

Pros

Performance Enhancing
Continually Improving Product
Reliable
Client Friendly Policies

Feature Ratings

Average 80

Remote Control

Patch Management

Process Automation

Real User Monitoring

Endpoint Backup

Discovery

Remote NOC, SOC, Helpdesk Integration

Network Management

Anti Malware Signature Detection

Mobile Device Management

Support for IoT Devices

Vendor Capability Ratings

Average 81

Ease of IT Administration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Also Featured in...

Remote Support

Score 8.8

View NinjaOne Platform in this category (opens in a new tab)

Patch Management

Score 8.5

View NinjaOne Platform in this category (opens in a new tab)

Unified Endpoint Management

Score 8.4

View NinjaOne Platform in this category (opens in a new tab)

NinjaOne Platform Reviews

Thomas R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Extremely useful tool!

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

NinjaOne has an incredible patching system in comparison to similar products, the patching is about as automated as it possibly could be and further to this NinjaOne is very fast and I'm yet to see a glitch. We also use ConnectWise Automate in other national offices and I must say that I personally prefer NinjaOne for this reason.

What is your favorite aspect of this product?

My favorite aspect of this product as mentioned above is the seamless automated patching that makes our life just that little bit easier. Further to this the software itself is very intuitive, secure and reliable. The remote access tools do a great job also.

What do you dislike most about this product?

I think the network monitoring aspect isn't as good as other products but I have a lot of confidence in NinjaOne and can see that being improved in the future.

What recommendations would you give to someone considering this product?

I would recommend this product as an automated patcher/ centralized endpoint management software over most products that claim to do the same thing.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Lincoln E.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

NinjaOne is very innovative and improving

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

I have been using NinjaOne for about 4 years now. They listen to their customers. There is always an open forum for ideas. Support is always helpful even with the "stupid" questions.

What is your favorite aspect of this product?

I love the automation and that you can customize the automation to fit your specific needs

What do you dislike most about this product?

There is always room for improvement with any product. I don't have any major dislike just a couple of things that can be improved. That said NinjaOne is always working to improve their product

What recommendations would you give to someone considering this product?

Demo other products. You probably won't find another RMM that has the depth of built in features that NinjaOne has in their product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zackery R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Easy to manage a lot of endpoints all in one place

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

Ability to use not one, but 2 different remote access platforms

What is your favorite aspect of this product?

Ease of patch management for desktop and servers

What do you dislike most about this product?

I cant update common patch alerts on the org level

What recommendations would you give to someone considering this product?

Allowing updates to patching/alerts via the org level to endpoints sharing the same alert.

Pros

Efficient Service
Helps Innovate
Continually Improving Product
Reliable

NinjaOne Platform

What is NinjaOne Platform?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

NinjaOne Platform Ratings

89 Likeliness to Recommend

5 Since last award

97 Plan to Renew

5 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love NinjaOne Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Discovery Automated discovery and identification of devices and associated applications on the network.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Support

Patch Management

Unified Endpoint Management

NinjaOne Platform Reviews

Thomas R.

Extremely useful tool!

Likeliness to Recommend

Pros

Lincoln E.

NinjaOne is very innovative and improving

Likeliness to Recommend

Pros

Zackery R.

Easy to manage a lot of endpoints all in one place

Likeliness to Recommend

Pros

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Feature Ratings

Remote Control

Patch Management

Process Automation

Real User Monitoring

Endpoint Backup

Discovery

Remote NOC, SOC, Helpdesk Integration

Network Management

Anti Malware Signature Detection

Mobile Device Management

Support for IoT Devices

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization