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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
5
Since last award
97 Plan to Renew
5
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Patch Management
Process Automation
Real User Monitoring
Endpoint Backup
Discovery
Remote NOC, SOC, Helpdesk Integration
Network Management
Anti Malware Signature Detection
Mobile Device Management
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
Megan H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2026
Perfect introduction to IT
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
NinjaOne is the first IT system I have used for ticket logging, remote support and the likes. I have peeked at other systems, but the overwhelming rigidness and cumbersome UI is always a put-off. NinjaOne is simplistic - the customisation details are hidden, but it is better that way, so they aren't an eyesore to look at constantly. NinjaOne's remote support, compared to any other tools I have come across, is so simple, streamlined and both user and technician friendly.
What is your favorite aspect of this product?
My favourite aspect is the ease of use, which it excels at for many of it's options. Remote support and access to devices is unbelievably smooth, the automations and ability to import/create custom ones has been a very useful tool upon onboarding and discovering about devices. I am particularly impressed with the remote file browser, task manager, remote registry and more, as it helps with troubleshooting without bothering the end user, this also applies to the remote PowerShell/CMD which can run as long as the user has an internet connection.
What do you dislike most about this product?
There is not too much to dislike. Occasionally there are customisation issues, such as some tickets not being able to be applied a default template, and automation on tickets can be a bit sluggish and simplistic, which if isn't set up carefully, may cause tickets to be actioned when they are not meant to be. But, kudos to them, if you raise the issues with support and your account manager, we are given helpful answers, workarounds and more. Additionally, I think audit logging could be a bit more in-depth, for example, if you edit a policy, it will state you edited the policy but not what values were changed and the details of the change.
What recommendations would you give to someone considering this product?
How much do you value customisability - if it's imperative, I'd say this product is for you. Similar with the simplistic UI, it's not overwhelming - this is the perfect solution to a business who works closely with organisations with IT Managers, as they are able to have an overview of their business even not having previous experience with helpdesk tools. Additionally, check your integrations. NinjaOne partners with SentinelOne, which has proven itself invaluable on countless occasions, However, if you use a less common antivirus, the integrations won't be as clean.
Pros
- Trustworthy
- Efficient Service
- Inspires Innovation
- Saves Time
Please tell us why you think this review should be flagged.
jason k.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Oct 2026
Amazing software, used multiple vendors nInja best
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
I've used pulseway but ninjaone is much better in terms of software. Gives you a much better look at a end users computer information, allow you to remote deploy software etc. Great platform.
What is your favorite aspect of this product?
The remote tools, using remote deploy for applications also using the remote features to assist in helping end users.
What do you dislike most about this product?
Sometimes the software freezes and will randomly say connecting to endpoint when im already connected. it doesn't happen often but sometimes it glitches out.
What recommendations would you give to someone considering this product?
Use all of the remote features like remote deploying applications etc.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Ivan A.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Oct 2026
Use NinjaOne to get time back!
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
I have used connectwise before and its good but the UI of NinjaOne makes it so much easier to navigate and train new users. I had a new technician start and it took him about 2 days to get familiar with NinjaOne. It is so useful and intuitive!
What is your favorite aspect of this product?
The RMM features and patching. I enjoy the automation that we can run on each computer to centralize all our devices.
What do you dislike most about this product?
More support for Apple devices such as iPad and Macs. We dont have many of these but would like to have more capabilities and options for them.
What recommendations would you give to someone considering this product?
If you are in need of a remote system that monitors and can centralize your computers, this is the tool for you.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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