Nimble Customer Reviews 2026 | Customer Relationship Management

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Nimble

Composite Score

8.5 /10

CX Score

8.8 /10

102 Reviews Write a Review

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What is Nimble?

Nimble is an engagement platform that helps small and midsize businesses capture leads, nurture relationships, and build meaningful connections at every stage. It automatically generates rich customer profiles and tracks interaction histories from contact lists and email conversations. With features like deal tracking, tasks, alerts, and email marketing, Nimble ensures businesses stay connected with leads and customers. Designed for the whole team, not just sales, the platform fosters seamless collaboration and effective relationship-building across all departments.

Company Details

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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

99 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

0% Negative

17% Neutral

83% Positive

Pros

Respectful
Enables Productivity
Fair
Performance Enhancing

Feature Ratings

Average 79

Account and Contact Management

Collaboration

Lead Management

Sales Management

Telephony and Call Center Management

Customer Service Management

Marketing Management

Quote Contract and Proposal

Activity and Workflow Management

Analytics and Reporting

Mobile

Vendor Capability Ratings

Average 77

Business Value Created

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Quality of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Nimble Reviews

Eileen J.

Role: Human Resources
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Smart and efficient CRM

Likeliness to Recommend

8 /10

What differentiates Nimble from other similar products?

Nimble goes beyond simple contact management. It uses artificial intelligence to automatically enrich contact profiles with relevant details. It offers powerful analytics tools that allow me to gain valuable insights into the performance of my activities. Encourages team collaboration by enabling shared access to customer information.

What is your favorite aspect of this product?

It allows me to simplify and streamline my daily tasks in administrative management. I love how I can access all of my contacts' relevant information in one place, which helps me be more efficient and productive.

What do you dislike most about this product?

As for what I dislike, I should mention that Nimble can be a bit overwhelming at first due to its wide range of functions.

What recommendations would you give to someone considering this product?

This is a solid and comprehensive customer relationship management tool. It has helped me improve the efficiency of my administrative activities, build stronger customer relationships and make more informed decisions based on hard data.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Manali D.

Role: Human Resources
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

FABULOUS PRODUCT

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

Nimble offers a user-friendly interface and intuitive workflow, making it easy for businesses like ours to adopt and utilize the platform without extensive training or technical expertise and this sets it apart from other similar products.

What is your favorite aspect of this product?

My favourite aspect is that Nimble provides a unified view of contacts by aggregating information from various sources, including email, social media profiles, and CRM records.

What do you dislike most about this product?

Cost scalability as the business grows is what I dislike about this product.

What recommendations would you give to someone considering this product?

Yes should go for it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Mike W.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Focuses on relationships first. Saves keystrokes.

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

Nimble works like you think. If people are primary for you, you'll love Nimble. Everything in the interface, the workflows, and the semi-automated data entry (e.g., look up LinkedIn and social profiles) saves time and makes it easier to manage relationships.

What is your favorite aspect of this product?

Prospector, the tool that auto-populates much of a brand new contact's info (from wherever you happen to be online at the time).

What do you dislike most about this product?

It doesn't pick up the phone and make calls for me ;-)

What recommendations would you give to someone considering this product?

Sketch out how you want to work on paper (or a whiteboard) before you start. I'd make this recommendation for any product.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Effective Service

Cons

Less Generous

Nimble

What is Nimble?

Company Details

Book a Free Demo Today!

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Nimble Ratings

86 Likeliness to Recommend

99 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Nimble?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Activity and Workflow Management Text or code-based and visual workflow designers.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Nimble Reviews

Eileen J.

Smart and efficient CRM

Likeliness to Recommend

Pros

Manali D.

FABULOUS PRODUCT

Likeliness to Recommend

Pros

Mike W.

Focuses on relationships first. Saves keystrokes.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Account and Contact Management

Collaboration

Lead Management

Sales Management

Telephony and Call Center Management

Customer Service Management

Marketing Management

Quote Contract and Proposal

Activity and Workflow Management

Analytics and Reporting

Mobile

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Quality of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement