In Partnership With SelectHub
What is Nimble?
Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.
Company Details
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In Partnership With SelectHub
Nimble Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
99 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nimble?
Pros
- Respectful
- Fair
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Account and Contact Management
Collaboration
Lead Management
Sales Management
Telephony and Call Center Management
Customer Service Management
Marketing Management
Quote Contract and Proposal
Activity and Workflow Management
Analytics and Reporting
Mobile
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Nimble Reviews
Mike W.
- Role: C-Level
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Dec 2023
Focuses on relationships first. Saves keystrokes.
Likeliness to Recommend
What differentiates Nimble from other similar products?
Nimble works like you think. If people are primary for you, you'll love Nimble. Everything in the interface, the workflows, and the semi-automated data entry (e.g., look up LinkedIn and social profiles) saves time and makes it easier to manage relationships.
What is your favorite aspect of this product?
Prospector, the tool that auto-populates much of a brand new contact's info (from wherever you happen to be online at the time).
What do you dislike most about this product?
It doesn't pick up the phone and make calls for me ;-)
What recommendations would you give to someone considering this product?
Sketch out how you want to work on paper (or a whiteboard) before you start. I'd make this recommendation for any product.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
Cons
- Less Generous
Please tell us why you think this review should be flagged.
Honorat Anschaire Gildas N.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Nov 2023
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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Yevheniia B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
A competent and highly effective CRM option
Likeliness to Recommend
What differentiates Nimble from other similar products?
Nimble has become the most valuable resource we have for keeping our email contacts and other platforms synchronized and streamlined.
What is your favorite aspect of this product?
Nimble is vital in our organization for connecting with customers, I love how easily contacts are imported into the CRM and how simple it is to integrate with other applications used on a daily basis. It has an easy to use user interface that is packed with features for email marketing, live chat, ad management, and more. The job Nimble does in storing data and providing visuals of our customers and the people we need to contact has been impeccable; we made a wise decision in acquiring this great CRM tool.
What do you dislike most about this product?
One of the very few things that are unfavorable when referring to Nimble is its price, it is a bit pricey, yes, but worth every penny invested. It could also have more marketing automation options, it would add great value to such an excellent product.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Effective Service
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