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Nimble Inc

Nimble

8.4 / 10

Category

What is Nimble?

Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.

Company Details


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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Midmarket category

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Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

84 Likeliness to Recommend

Down 1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

1% Negative
7% Neutral
92% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 82

Collaboration

86

Account and Contact Management

84

Lead Management

83

Sales Management

83

Analytics and Reporting

82

Activity and Workflow Management

79

Customer Service Management

77

Telephony and Call Center Management

77

Marketing Management

76

Quote Contract and Proposal

74

Mobile

74

Vendor Capability Ratings

Average 81

Quality of Features

84

Ease of Implementation

84

Business Value Created

83

Availability and Quality of Training

82

Usability and Intuitiveness

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Ease of IT Administration

80

Ease of Customization

79

Breadth of Features

79

Vendor Support

75

Nimble Reviews

Matt L.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Their CRM makes everyday tracking easy

Likeliness to Recommend

78

What differentiates Nimble from other similar products?

In addition to maintaining an organized and effective inventory of our products, we are using this platform for the entirety of the company's sales and customer support processes. In other words, we are using it for everything. Everything is handled by a single interface, and no further software is required.

What is your favorite aspect of this product?

Nimble is as swift as a flash, both in terms of response time and depth of knowledge, and it always does everything it can to get to the bottom of any problem as soon as possible. It enables us to collect data in real time from several channels, including social networks, websites, and emails, and to combine with these to have more command over our communications.

What do you dislike most about this product?

Costs might quickly build up if supplementary materials are needed with the main software. We utilized a few more tools, which drove up the price, but the results we got were well worth it.

What recommendations would you give to someone considering this product?

If you're looking for a quick and effective answer to a problem that keeps cropping up in your day-to-day life, nimble is the way to go. Their CRM is user-friendly and helps us keep track of our daily chores and responsibilities by displaying a list of what has been given to us.

Pros

  • Enables Productivity
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Ronald M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A powerful and versatile marketing tool.

Likeliness to Recommend

100

What differentiates Nimble from other similar products?

The Prospector app from Nimble is incredibly helpful because it gives all the social information about a company merely by hovering over its name. My ability to design great campaigns that meet social marketing criteria is made possible by their substantial assistance and attention to online inquiries. And in light of the variety of services it provides, it is really important.

What is your favorite aspect of this product?

I adore the Stay in Touch function, which enables me to schedule touchpoints and never miss a chance to connect. I appreciate how well it enhances profiles. I enjoy how it is associated with social networks and uses information from social media sites to create connections. It is integrated with MS Outlook, Gmail, and other social media platforms. It offers a variety of styles and email and notification templates.

What do you dislike most about this product?

There are only some features of Nimble that I dislike or find bothersome, even though it completes various duties differently than most CRMs. Its price is reasonable and is supported by the many features and advantages it offers each of its customers.

What recommendations would you give to someone considering this product?

Excellent security, simple fraud activity detection, and quick email delivery. Nimble is a great alternative because it is affordable and has many great features. Send a prompt email to the marketing team and forward the leads if cx needs a call from us. Many means of communication. It is simple to log in, and you can keep an eye on each customer's conduct and assign tasks before the login time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Fabiana M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Nimble keeps you close to your customers

Likeliness to Recommend

100

What differentiates Nimble from other similar products?

Nimble was presented to us as one of the best CRMs on the market, in view of our customer management issues and to maintain our constant communication, Nimble has reinforced the shortcomings that our company had, optimizing our sales and service processes in a reduced time, besides allowing us to link different tools that perfectly complement who we are as a company. Nimble is incredible when it comes to managing our customer relationships.

What is your favorite aspect of this product?

Excellent pricing plan that fits perfectly with the tools it provides. It has an extensive catalog of communication templates that facilitate the relationship with customers. Nimble gives us a fairly broad overview when viewing our customers, allowing us to section them according to the type of customer, requirement or service provided, which greatly facilitates the information for our statistics.

What do you dislike most about this product?

The interface tends to be a bit difficult when you are starting in Nimble, so it is recommended to provide training to staff to avoid delays and errors. It could have more storage capacity and fluidity when trying to mobilize files or campaigns. Some applications require modifications that are not so easy to make, therefore, some integrations such as O365 should be improved.

What recommendations would you give to someone considering this product?

Nimble represents a great tool that solves many problems in the company, however, there are many aspects that could be improved based on ergonomics of its interface, they should make it a little simpler, and it is necessary to improve compatibility with third-party extensions to facilitate the work and help in the daily development of the company, the web application also leaves much to be desired compared to the desktop.

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Respectful

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