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Nimble Logo Award Winner Product Badge
Nimble Inc

Nimble

8.6 / 10
Category
Nimble
8.6 / 10

What is Nimble?

Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.

Company Details


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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

1% Negative
5% Neutral
94% Positive

Pros

  • Saves Time
  • Efficient Service
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 82

Collaboration

86

Sales Management

85

Lead Management

84

Account and Contact Management

84

Analytics and Reporting

83

Telephony and Call Center Management

81

Marketing Management

81

Customer Service Management

81

Activity and Workflow Management

80

Quote Contract and Proposal

78

Mobile

75

Vendor Capability Ratings

Average 82

Ease of Customization

97

Vendor Support

96

Quality of Features

96

Product Strategy and Rate of Improvement

95

Usability and Intuitiveness

94

Ease of IT Administration

94

Business Value Created

93

Breadth of Features

93

Ease of Implementation

93

Ease of Data Integration

91

Availability and Quality of Training

89

Nimble Reviews

Theodore O.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Nimble is a great choice as a CRM.

Likeliness to Recommend

8 / 10

What differentiates Nimble from other similar products?

CRM software that is simple to use and built on relationships that are well-liked by the organization’s workforce. The best feature is it’s simple and improved interoperability with other apps. It also works with Gmail, Microsoft Outlook, and other social networks. It is useful for managing customer histories and tracking inputs. It also aids in the management and monitoring of team performance and activities. This program is fantastic for CRM administration, customer records, and even staff-related operations. Its display gathers all of the data that is used for managerial choices. It aids in the tracking of operations and the sales.

What is your favorite aspect of this product?

Nimble has a highly straightforward, efficient, and well-organized user interface. Importing contacts was simple and painless. The interface with Outlook is fantastic, allowing me to send personalized e-mails to multiple recipients that do not appear to be marketing communications. The pipeline feature provides a good insight into the sales process’s efficacy. Nimble features a mobile app that works in conjunction with the cloud version. The cost is quite affordable. It’s a vital part of my marketing toolkit and useful in a variety of other ways.

What do you dislike most about this product?

The only disadvantage of this software is its expensive price, which may be prohibitive for small businesses. However, I believe the price is reasonable.

What recommendations would you give to someone considering this product?

Nimble is highly user-friendly and focuses on my contacts, messaging, and calendars. This is 90% of what salespeople should concentrate on! Nimble’s Prospector App allows me to create, modify, and examine contact records on the fly from anywhere on the internet. This is especially significant given that LinkedIn and Facebook have both banned API access to CRM products. Nimble becomes an even more versatile and important tool with the addition of group messaging and email tracking! It’s excellent in every way, and no issues with customer relationship management have been discovered as of yet.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2023

Nimble Nice CRM to have in general

Likeliness to Recommend

10 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Matt L.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Their CRM makes everyday tracking easy

Likeliness to Recommend

8 / 10

What differentiates Nimble from other similar products?

In addition to maintaining an organized and effective inventory of our products, we are using this platform for the entirety of the company's sales and customer support processes. In other words, we are using it for everything. Everything is handled by a single interface, and no further software is required.

What is your favorite aspect of this product?

Nimble is as swift as a flash, both in terms of response time and depth of knowledge, and it always does everything it can to get to the bottom of any problem as soon as possible. It enables us to collect data in real time from several channels, including social networks, websites, and emails, and to combine with these to have more command over our communications.

What do you dislike most about this product?

Costs might quickly build up if supplementary materials are needed with the main software. We utilized a few more tools, which drove up the price, but the results we got were well worth it.

What recommendations would you give to someone considering this product?

If you're looking for a quick and effective answer to a problem that keeps cropping up in your day-to-day life, nimble is the way to go. Their CRM is user-friendly and helps us keep track of our daily chores and responsibilities by displaying a list of what has been given to us.

Pros

  • Enables Productivity
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

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