New Relic Customer Reviews 2026 | AIOps

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New Relic

Composite Score

7.8 /10

CX Score

8.1 /10

36 Reviews Write a Review

Claim Software

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details

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Awards & Recognition

New Relic won the following awards in the AIOps category

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2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

4 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Contract Negotiation

2024

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative

9% Neutral

91% Positive

Pros

Performance Enhancing
Inspires Innovation
Altruistic
Generous Negotitation

Feature Ratings

Average 82

Security Operations Automation

Analyze Discovery Data

Operational Task Automation

Analyze Activity Data

Data Visualization

Event & Alert Management Automation

Problem Management Automation

Performance & Capacity Management Automation

Machine Learning

Incident Management Automation

Explainable and Trainable Algorithms

Vendor Capability Ratings

Average 83

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Also Featured in...

Application Performance & Observability-Enterprise

Score 8.0

View New Relic in this category (opens in a new tab)

New Relic Reviews

Sachin P.

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Nice product

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

Ease of use and complexity

What is your favorite aspect of this product?

AI approach to solve problem

What do you dislike most about this product?

Price is on a higher side

What recommendations would you give to someone considering this product?

Good tool and nice to have

Pros

Performance Enhancing
Trustworthy
Unique Features
Effective Service

Bala K.

Role: Operations
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Easy to use, quick to analyze the data

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

I am using multiple monitoring tools, but In Newrelic we can able to monitor the application performance. We can quickly analyze.

What is your favorite aspect of this product?

APM & Infrastructure

What do you dislike most about this product?

Nothing much

What recommendations would you give to someone considering this product?

It's a very good tool to monitor big platforms and multiple applications.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2021

AI in ops is a relevant topic.

Likeliness to Recommend

5 /10

Pros

Helps Innovate
Inspires Innovation
Includes Product Enhancements
Continually Improving Product

New Relic

What is New Relic?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

New Relic Ratings

89 Likeliness to Recommend

2 Since last award

97 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love New Relic?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Application Performance & Observability-Enterprise

New Relic Reviews

Sachin P.

Nice product

Likeliness to Recommend

Pros

Bala K.

Easy to use, quick to analyze the data

Likeliness to Recommend

Pros

AI in ops is a relevant topic.

Likeliness to Recommend

Pros

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Feature Ratings

Security Operations Automation

Analyze Discovery Data

Operational Task Automation

Analyze Activity Data

Data Visualization

Event & Alert Management Automation

Problem Management Automation

Performance & Capacity Management Automation

Machine Learning

Incident Management Automation

Explainable and Trainable Algorithms

Vendor Capability Ratings

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement