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NetSuite CRM Logo Award Winner Product Badge
NetSuite

NetSuite CRM

8.4 /10
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NetSuite CRM
8.4 /10

What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

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NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative
8% Neutral
92% Positive

Pros

  • Respectful
  • Transparent
  • Trustworthy
  • Effective Service

Feature Ratings

Average 84

Lead Management

87

Activity and Workflow Management

86

Collaboration

85

Analytics and Reporting

84

Account and Contact Management

83

Sales Management

82

Customer Service Management

82

Mobile

81

Telephony and Call Center Management

80

Quote Contract and Proposal

77

Marketing Management

75

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Customization

81

Ease of Implementation

81

Vendor Support

79

Availability and Quality of Training

78

NetSuite CRM Reviews

Victoria J.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

NetSuite CRM Is So Powerful and Reliable

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

NetSuite CRM works so well for us because it keeps us close to our customers, vendors and prospects. NetSuite CRM is fast and reliable, making it a topnotch customer relationship manager.

What is your favorite aspect of this product?

NetSuite CRM is fast and reliable because all its features are powerful. Additionally, NetSuite CRM has the best support team. NetSuite CRM is easy to customize.

What do you dislike most about this product?

I like everything about NetSuite CRM. All the features of NetSuite CRM are incredible.

What recommendations would you give to someone considering this product?

I am glad to recommend NetSuite CRM to all businesses because it is the best customer relationship manager. NetSuite CRM is powerful and reliable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Britt E.más H.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Maximizing Customer Experience with NetSuite.

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

The primary benefit of working with Cognizant's CRM and Customer Experience Implementation Services is their ability to integrate the best-in-class technologies into a single unified platform. The latest in customer engagement technology, such as AI and predictive analytics, are incorporated into the solution enabling us to get a holistic view of our customers' experiences. Furthermore, the team provides complete support throughout the implementation process, helping us to get up and running quickly and cost-effectively. This allows our business to access customer insights more quickly, in an effort to maximize ROI.

What is your favorite aspect of this product?

The team also provided us with several customer success stories that we were able to use for reference points. These customer success stories demonstrated the impact of successful implementations, as well as how businesses can achieve their desired outcomes with Cognizant's CRM services. By understanding these stories, we were able to gain insight into the successes that other businesses have had and this allowed us to set realistic expectations for our own implementation. This enabled us to start on the right path, enabling us to reach our desired objectives with ease.

What do you dislike most about this product?

The other challenge we faced was the slow progress of documentation. We felt that NetSuite could create better templates and provide additional support to ensure that documents are up-to-date, accurate and easily accessible. This would have helped us remain on top of our project, allowing us to make changes as needed without having to wait for new documents.

What recommendations would you give to someone considering this product?

I would emphasize the importance of setting clear goals and expectations before beginning any project with Cognizant. Communication is key and understanding what is expected from the team will help ensure that the project progresses as planned. Additionally, I would suggest leveraging Cognizant's customer success stories to gain insight into successful implementations and get ideas on how to achieve desired outcomes. This will enable you to set realistic expectations and remain on track throughout the process.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adilike-Teo M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Achieving Success with NetSuite Resolutions

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

For our installation, NetSuite supplied nothing less than the "A Team". In addition to providing an excellent solution, the team has earned the respect of our Business Technology and Marketing/Business partners. Excellent encounter!

What is your favorite aspect of this product?

My favorite aspect of Cognizant's CRM and Customer Experience Implementation Services is their commitment to customer success. Throughout the implementation process, NetSuite focused on our goals and objectives as a business, while also understanding the need for agility in order to ensure that changes can be made quickly. The team was always available to answer questions or provide guidance, allowing our business to move forward quickly and efficiently.

What do you dislike most about this product?

Nothing special, really. If I may say something, it appears to take a while to receive new resources, especially bilingual resources, when we need them. Our weekly meetings with Salesforce.com are only generic in nature. It would be great if we could use Salesforce technology to get additional MLJ-specific topics.

What recommendations would you give to someone considering this product?

I would absolutely recommend Cognizant's CRM and Customer Experience Implementation Services to anyone considering this product. The team is highly experienced in both customer engagement technologies and customer experience management, making them an ideal partner for any business looking to implement these solutions. Furthermore, I believe that the team's ability to create customized solutions based on a business's specific needs is unparalleled.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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