In Partnership With SelectHub
What is NetSuite CRM?
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
Company Details
Book a Free Demo Today!
See it in action with a free demo.
Click below to sign up on our partner's website.
In Partnership With SelectHub
NetSuite CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on NetSuite CRM.
87 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite CRM?
Pros
- Respectful
- Transparent
- Trustworthy
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Activity and Workflow Management
Collaboration
Analytics and Reporting
Account and Contact Management
Sales Management
Customer Service Management
Mobile
Telephony and Call Center Management
Quote Contract and Proposal
Marketing Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Vendor Support
Availability and Quality of Training
NetSuite CRM Reviews
Victoria J.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Dec 2022
NetSuite CRM Is So Powerful and Reliable
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
NetSuite CRM works so well for us because it keeps us close to our customers, vendors and prospects. NetSuite CRM is fast and reliable, making it a topnotch customer relationship manager.
What is your favorite aspect of this product?
NetSuite CRM is fast and reliable because all its features are powerful. Additionally, NetSuite CRM has the best support team. NetSuite CRM is easy to customize.
What do you dislike most about this product?
I like everything about NetSuite CRM. All the features of NetSuite CRM are incredible.
What recommendations would you give to someone considering this product?
I am glad to recommend NetSuite CRM to all businesses because it is the best customer relationship manager. NetSuite CRM is powerful and reliable.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Britt E.más H.
- Role: Human Resources
- Industry: Utilities
- Involvement: End User of Application
Submitted Dec 2022
Maximizing Customer Experience with NetSuite.
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
The primary benefit of working with Cognizant's CRM and Customer Experience Implementation Services is their ability to integrate the best-in-class technologies into a single unified platform. The latest in customer engagement technology, such as AI and predictive analytics, are incorporated into the solution enabling us to get a holistic view of our customers' experiences. Furthermore, the team provides complete support throughout the implementation process, helping us to get up and running quickly and cost-effectively. This allows our business to access customer insights more quickly, in an effort to maximize ROI.
What is your favorite aspect of this product?
The team also provided us with several customer success stories that we were able to use for reference points. These customer success stories demonstrated the impact of successful implementations, as well as how businesses can achieve their desired outcomes with Cognizant's CRM services. By understanding these stories, we were able to gain insight into the successes that other businesses have had and this allowed us to set realistic expectations for our own implementation. This enabled us to start on the right path, enabling us to reach our desired objectives with ease.
What do you dislike most about this product?
The other challenge we faced was the slow progress of documentation. We felt that NetSuite could create better templates and provide additional support to ensure that documents are up-to-date, accurate and easily accessible. This would have helped us remain on top of our project, allowing us to make changes as needed without having to wait for new documents.
What recommendations would you give to someone considering this product?
I would emphasize the importance of setting clear goals and expectations before beginning any project with Cognizant. Communication is key and understanding what is expected from the team will help ensure that the project progresses as planned. Additionally, I would suggest leveraging Cognizant's customer success stories to gain insight into successful implementations and get ideas on how to achieve desired outcomes. This will enable you to set realistic expectations and remain on track throughout the process.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Adilike-Teo M.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
Achieving Success with NetSuite Resolutions
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
For our installation, NetSuite supplied nothing less than the "A Team". In addition to providing an excellent solution, the team has earned the respect of our Business Technology and Marketing/Business partners. Excellent encounter!
What is your favorite aspect of this product?
My favorite aspect of Cognizant's CRM and Customer Experience Implementation Services is their commitment to customer success. Throughout the implementation process, NetSuite focused on our goals and objectives as a business, while also understanding the need for agility in order to ensure that changes can be made quickly. The team was always available to answer questions or provide guidance, allowing our business to move forward quickly and efficiently.
What do you dislike most about this product?
Nothing special, really. If I may say something, it appears to take a while to receive new resources, especially bilingual resources, when we need them. Our weekly meetings with Salesforce.com are only generic in nature. It would be great if we could use Salesforce technology to get additional MLJ-specific topics.
What recommendations would you give to someone considering this product?
I would absolutely recommend Cognizant's CRM and Customer Experience Implementation Services to anyone considering this product. The team is highly experienced in both customer engagement technologies and customer experience management, making them an ideal partner for any business looking to implement these solutions. Furthermore, I believe that the team's ability to create customized solutions based on a business's specific needs is unparalleled.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.