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NetSuite CRM Logo Award Winner Product Badge
NetSuite

NetSuite CRM

8.4 /10
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Category
NetSuite CRM
8.4 /10

What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

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NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative
8% Neutral
92% Positive

Pros

  • Respectful
  • Transparent
  • Trustworthy
  • Effective Service

Feature Ratings

Average 84

Lead Management

87

Activity and Workflow Management

86

Collaboration

85

Analytics and Reporting

84

Account and Contact Management

83

Sales Management

82

Customer Service Management

82

Mobile

81

Telephony and Call Center Management

80

Quote Contract and Proposal

77

Marketing Management

75

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Customization

81

Ease of Implementation

81

Vendor Support

79

Availability and Quality of Training

78

NetSuite CRM Reviews

Lori C.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Fantastic product with wonderful features!!

Likeliness to Recommend

8 /10

What differentiates NetSuite CRM from other similar products?

Very user friendly and intuitive product. I use it in my job on a daily basis and there is a lot of value in using Netsuite.

What is your favorite aspect of this product?

Drop down options Inuitiveness

What do you dislike most about this product?

Slow at times

What recommendations would you give to someone considering this product?

See for yourself how it improves your daily activities with housing information.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Ariki L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

A platform for robotic process automation.

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

Data and transactions may be optimized with Netsuite, giving us flexibility. New features and scripts developed utilizing NetSuite's extensive search options can enhance our system's operations and procedures, including creating and updating invoices and reporting. It also simplifies and speeds up the process of modifying the appropriate pieces.

What is your favorite aspect of this product?

People appreciate having the option to vote on proposed changes so they may provide feedback on the upgrades. Twice a year, updates to the program are made. A workflow builder is also included in the software, which you can use to automate order processing and link order data to financial and inventory data.

What do you dislike most about this product?

The platform aspect I dislike the most is the mobile application portion. The mobile application works appropriately in view-only mode. Although it may be easier to use, updating or editing anything through it can be a little challenging. The system has some awkward spots and regularly crashes. Due to yet another procedural error, we also gave up on integration.

What recommendations would you give to someone considering this product?

Using this CRM solution, we can record conversations between our partners and executives, allowing us to generate ideas that will be even more advantageous to both parties later. It is quick and simple to scale the tool to meet the needs of all departments. Using this program, you may efficiently market brands and reach a specific audience with push alerts.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Douglas S.

  • Role: Vendor Management
  • Industry: Finance
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Feb 2023

All possible configurations are available.

Likeliness to Recommend

9 /10

What differentiates NetSuite CRM from other similar products?

It's simply the most complete in terms of fields and options you may want to enable when considering a CRM.

What is your favorite aspect of this product?

The broad possibilities it allows me when generating reports.

What do you dislike most about this product?

It can be a bit complex, and solving problems may take an hour or two in their community page.

What recommendations would you give to someone considering this product?

It's worth considering if your company is big enough to use all the settings available here. If it is, absolutely go for it.

Pros

  • Enables Productivity
  • Unique Features
  • Effective Service
  • Respectful

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