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In Partnership With SelectHub
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What is NetSuite CRM?
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
Company Details
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In Partnership With SelectHub
NetSuite CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on NetSuite CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite CRM?
Pros
- Respectful
- Trustworthy
- Transparent
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Collaboration
Activity and Workflow Management
Analytics and Reporting
Sales Management
Account and Contact Management
Customer Service Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Marketing Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Vendor Support
Availability and Quality of Training
NetSuite CRM Reviews
Abhishek K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2024
Powerful CRM for SMBs.
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
Built-in Email marketing allows us to send to send marketing emails from the application itself, embedded templates are quite satisfactory. New pipelines can be directly created using the previously saved searches. Estimation and reporting can be customized as per the Org needs. Marketing list import feature is quite intuitive & supports various formats.
What is your favorite aspect of this product?
It facilitates sales automation using inbuilt NS workflows. Various innovative features such as ClickToCall & Optimized field recording in forms, are quite helpful & save time.
What do you dislike most about this product?
Various features are present in the package but are underutilized or unutilized, there's a lack of tutorials & even their support team was mostly unware.
What recommendations would you give to someone considering this product?
The setup experts are not usually aware about detailed pipelines & forecasting tools of the product, you'll need to figure out most of it on your own.
Pros
- Helps Innovate
- Reliable
- Respectful
- Performance Enhancing
Cons
- Slower Product Innovation
- Commodity Features
- Wastes Time
Please tell us why you think this review should be flagged.
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Kelvin M.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Easy to use, but a bit pricey, price sometimes :(
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
The powerful and the performance.
What is your favorite aspect of this product?
The contability how the tool manage this feature.
What do you dislike most about this product?
The prices
What recommendations would you give to someone considering this product?
Buy or contract this tool will help to integrate their systems in one place
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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Vijay B.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Easy but little complex
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
It is fast and user friendly.
What is your favorite aspect of this product?
Integration Capabilities.
What do you dislike most about this product?
It is complex
What recommendations would you give to someone considering this product?
It is good product
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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