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NetSuite CRM Logo Award Winner Product Badge
NetSuite

NetSuite CRM

8.4 /10
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NetSuite CRM
8.4 /10

What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

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NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative
8% Neutral
92% Positive

Pros

  • Respectful
  • Transparent
  • Trustworthy
  • Effective Service

Feature Ratings

Average 84

Lead Management

87

Activity and Workflow Management

86

Collaboration

85

Analytics and Reporting

84

Account and Contact Management

83

Sales Management

82

Customer Service Management

82

Mobile

81

Telephony and Call Center Management

80

Quote Contract and Proposal

77

Marketing Management

75

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Customization

81

Ease of Implementation

81

Vendor Support

79

Availability and Quality of Training

78

NetSuite CRM Reviews

Weston P.

  • Role: Finance
  • Industry: Other
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Feb 2021

Product provides a great use of Oracle databases

Likeliness to Recommend

7 /10

What differentiates NetSuite CRM from other similar products?

Oracle software and databases

What is your favorite aspect of this product?

Desktop access to accounting/finance modules

What do you dislike most about this product?

Clunky excel connections

What recommendations would you give to someone considering this product?

Make it more user friendly for Super Users who tend to be Finance FP&A team members

Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Altruistic

Katheryne Melissa J.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Good performance but not perfect.

Likeliness to Recommend

8 /10

What differentiates NetSuite CRM from other similar products?

It is an excellent CRM that helps us in many facets in our organization, mainly it allows us to manage and at the same time keep informed about our potential clients, our prospects and our fixed clients. We also use it to observe the contacts and have quick access to billing information.

What is your favorite aspect of this product?

It allows you to have the contact information always at hand and ready for any eventuality. It also has very effective search capabilities, as long as you have taken the time to learn to use them correctly. Netsuit is quite intuitive and this makes learning to use it very time consuming.

What do you dislike most about this product?

Its integration is undoubtedly its biggest weak point since it does not allow many third-party software providers to integrate in a good way. a point before you gods that there is no way to keep the session started and therefore every so often the session closes automatically.

What recommendations would you give to someone considering this product?

This platform came to meet our organizational problems within our marketing and sales department, thanks to it we have much faster and more accurate access to information, thus generating greater productivity thanks to higher performance. The truth is, I like the software, I have used it and I continue to use it, however, it has many things to improve, although new updates continue to come out, I believe that there are products on the market with equal or better performance, but due to existing relationships I continue to stay this.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Respectful
  • Transparent

Lincoln M.

  • Role: Information Technology
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Rational and Reliable CRM for Businesses.

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

NetSuite CRM is an outstanding platform for customers to engage with our organization. Furthermore, this program helps in managing different contacts of clients, hence, bringing more satisfaction. The tool also have marketing features, which issues communications to the different players.

What is your favorite aspect of this product?

NetSuite CRM is a multi-tasking solution for digital sales and customer management. Again, NetSuite CRM increases the speed of customer satisfaction by providing quality service. The storage capacity of NetSuite CRM for clients contact is something fascinating.

What do you dislike most about this product?

NetSuite CRM is an excellent resource for customer management. The application gives instant communication and marketing strategies to organizations, which foster sales.. However, the subscription rates are quite high and require more sacrifice.

What recommendations would you give to someone considering this product?

NetSuite CRM will highly help in bringing your customers close.. Again, it acts as a platform to communicate and discuss issues with clients. And in the end, high sales are attained

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Caring

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