Miro Customer Reviews 2026 | Idea Management

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Miro

Composite Score

8.6 /10

CX Score

8.9 /10

159 Reviews Write a Review

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What is Miro?

Miro is a fast, free, and simple-to-use online whiteboard built to help you collaborate with others any time, anywhere. Miro is the online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.

Company Details

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Awards & Recognition

Miro won the following awards in the Idea Management category

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2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

2 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

12 Top Rated Features

2022

Miro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Miro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Miro?

2% Negative

2% Neutral

96% Positive

Pros

Trustworthy
Reliable
Saves Time
Client's Interest First

Feature Ratings

Average 84

Social Collaboration

Idea Capture

Notifications

Application Integration

Data Export and Import

Role-Based Access

Idea Segmentation

Idea Scoring / Evaluation

Idea Funnel

Dashboards, Analytics and Reporting

Idea Approval Workflow

Vendor Capability Ratings

Average 84

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

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Score 8.9

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Miro Reviews

Josse H.

Role: Consultant
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Handy product for collaboration on digital notes

Likeliness to Recommend

7 /10

What differentiates Miro from other similar products?

Ease of use

What is your favorite aspect of this product?

Diverse templates

What do you dislike most about this product?

The setup of access

What recommendations would you give to someone considering this product?

You can try it for free

Pros

Enables Productivity
Reliable
Includes Product Enhancements
Helps Innovate

Derek P.

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Breadth of features to take idea sessions further!

Likeliness to Recommend

7 /10

What differentiates Miro from other similar products?

There is a load of features one is able to take advantage of. In addition, the platform acts as a sandbox, and therefore, you're able to customize your canvas as see fit.

What is your favorite aspect of this product?

The sandbox feature is quite neat. It acts as a blank canvas, allowing you to use the real estate however you see it. You can create a chart, a task list, and a section for notes all on the same canvas. It can be viewed by zooming in and out.

What do you dislike most about this product?

Although the sandbox canvas feature is neat, it does get messy if there are too many items on there. Therefore, I wish there was an anchor feature where you're able to click a button and your screen zooms in on a particular section.

What recommendations would you give to someone considering this product?

I would give this product a try if you've used other similar products like Lucid Charts. They are both very similar but Miro's functionality expands beyond blueprinting but allows for other journeying tasks to take place.

Pros

Trustworthy
Unique Features
Efficient Service
Effective Service

Cons

Leverages Incumbent Status
Inhibits Innovation
Slower Product Innovation

Isabel P.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

A perfect collaboration tool

Likeliness to Recommend

8 /10

What differentiates Miro from other similar products?

Miro is easy to create product roadmaps using wireframes and user flows. Very easy to engage with clients in an engaging collaborative manner.

What is your favorite aspect of this product?

The inbuilt ready to use templates makes it easy to select and set up required template depending on the requirement be it workshop planning or brainstorming sessions

What do you dislike most about this product?

No features to dislike.

What recommendations would you give to someone considering this product?

It's an easy to use collaborative tool where any level user can easily get acquainted and start using the tool

Pros

Performance Enhancing
Efficient Service
Effective Service
Fair

Miro

What is Miro?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Miro Ratings

87 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Miro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Collaboration Connects users via social media features such as instant messaging, chats or comments and allow users to tag people, or use the like function to vote.

Idea Capture Ability to collect details such as names, description, attachments, videos etc. from users to give context on ideas.

Notifications Get daily, weekly or monthly email or real-time notifications to stay informed on updates to your ideas.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Data Export and Import Allows for multiple export and import options such as CSV, XLSX, XML, Jason, or PDF.

Role-Based Access Enable different levels of access based on role e.g. assign administrators, moderators, idea owners and assign individuals to teams/user groups.

Idea Segmentation The ability to create and analyze discrete segments of ideas based on user-defined criteria or variables.

Idea Scoring / Evaluation Ability to create customizable rating criteria and evaluate and/or score ideas.

Idea Funnel Ability to visually see ideas based on pre-defined phases or stages.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Idea Approval Workflow Workflow to approve or reject user ideas and provide automated updates and feedback on the status of their ideas as they move through the idea funnel.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

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Miro Reviews

Josse H.

Handy product for collaboration on digital notes

Likeliness to Recommend

Pros

Derek P.

Breadth of features to take idea sessions further!

Likeliness to Recommend

Pros

Cons

Isabel P.

A perfect collaboration tool

Likeliness to Recommend

Pros

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Feature Ratings

Social Collaboration

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Idea Funnel

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Idea Approval Workflow

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