Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Microsoft Forms
8.9 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Survey Software category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

2% Negative
1% Neutral
97% Positive

Pros

  • Trustworthy
  • Reliable
  • Enables Productivity
  • Client Friendly Policies

Feature Ratings

Average 81

Branching and Logic

84

Role and User Management

84

Questionnaire Design/Survey Builder

83

Mobile Support

82

Templates & Question Library

82

Customizable Branding

81

Collaboration

81

APIs and Integration

78

Multi-Channel Distribution

78

3rd-Party Integrations

77

Data Analysis and Visualization

77

Vendor Capability Ratings

Average 83

Ease of Implementation

89

Business Value Created

86

Usability and Intuitiveness

86

Availability and Quality of Training

83

Ease of Customization

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Quality of Features

81

Ease of Data Integration

80

Vendor Support

80

Breadth of Features

78

Microsoft Forms Reviews

Côme d.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy to use and mostly gets the job done.

Likeliness to Recommend

8 /10

What differentiates Microsoft Forms from other similar products?

Has to be the default integration that exists between Microsoft Forms and Microsoft Excel. This integration between Excel and Microsoft Forms makes exporting data generated from surveys, a smooth ride for me. I will even say it has helped to gather more value from survey data.

What is your favorite aspect of this product?

I love that it is versatile and thus I have been able to deploy it for different survey types and formats. The large quality of survey templates and themes that Microsoft Forms provides me, helps to customize my surveys to meet specific business and product goals.

What do you dislike most about this product?

The Likert measuring scale on Microsoft Forms only supports 1 to 7 measures. It will be greatly helpful to have it support a 1 to 10 rating system. This will help me get better feedbacks from survey respondents and automatically make my surveys shorter.

What recommendations would you give to someone considering this product?

Microsoft Forms makes it simple to create surveys, quizzes, polls etc that easily picks the interest of the target survey respondents, because of the simplistic nature of its templates. It is very important that Microsoft Forms is easy to use

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Yinne L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Advanced branching logic options to customize

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

Microsoft Forms is an intuitive and easy-to-use tool, allowing users to create surveys and questionnaires quickly and easily. Microsoft Forms integrates seamlessly with other Microsoft services, such as SharePoint and Teams, making it easy for users to collaborate and share information.

What is your favorite aspect of this product?

Increased customization of questions, such as the ability to add rich text fields or custom fonts. Offline survey functionality to collect responses without an internet connection and sync them later. Integration with project management platforms to link form responses to specific tasks or projects.

What do you dislike most about this product?

Although Microsoft Forms offers a free version, it has some limitations in terms of the number of surveys and responses that can be received. To access all the features, a paid subscription is required. Although Microsoft Forms is a powerful tool, it lacks some advanced features found in other survey and questionnaire tools, such as the ability to create branching surveys or conditional questions.

What recommendations would you give to someone considering this product?

Familiarize yourself with all the features and tools offered by the platform, so you can take full advantage of its potential. Carefully plan the structure of your surveys and questionnaires, to ensure you get the information you need in a clear and concise manner. Use the customization options to create engaging surveys and questionnaires that are adaptable to your users' needs. Consider purchasing a paid subscription if you need access to all the features of Microsoft Forms and overcome the limitations of the free version.

Pros

  • Helps Innovate
  • Reliable
  • Inspires Innovation
  • Caring

Folashade A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

My top option for surveys.

Likeliness to Recommend

8 /10

What is your favorite aspect of this product?

There are a variety of things I cherish about Microsoft Forms and one of them is the smooth and automatic integration that exists between Microsoft Forms and my spreadsheet of choice - Microsoft Excel. I leverage this integration to export survey response data on Microsoft Forms into the most favorable format for effective data analysis. Analyzing my Microsoft Form data in Excel provides me access to pivot tables and Macros for quickly automating data analysis tasks.

What do you dislike most about this product?

Within the context of building surveys in a group, real time collaboration is key to success. Unfortunately, Microsoft Forms does fall short in this regard. There are no provisions for real time revision history of survey forms, nor is there any provision to add real time comments to surveys when building. This limits how quickly one can get feedback from teammates in real time when building surveys.

What recommendations would you give to someone considering this product?

Since Microsoft Forms is web based, it is convenient to access on the go.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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