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What is Mailchimp?
MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.
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Mailchimp Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Mailchimp.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
93 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Mailchimp?
Pros
- Reliable
- Enables Productivity
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Campaign Management
Email Templates
Basic Reporting and Analytics
Contact Database
Mobile Optimized
Auto-Responders
A/B Testing
SPAM Compliance
Segmentation
Content Authoring
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
Mailchimp Reviews
Travon M.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Jan 2024
A step above the rest!
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
In my research of finding a software for personalized email marketing campaigns, mailchimp stood out to me for its ease of use and user friendly interface/reporting
What is your favorite aspect of this product?
My favorite aspect of mailchimp is the dashboards. They have everything I need and easy to set up.
What do you dislike most about this product?
There are some limitations that I feel should be included in the free plan such as the amount of templates
What recommendations would you give to someone considering this product?
I would tell someone that mailchimp is a step above the rest when it comes to being a easy to use email marketing campaign platform
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Salma S.
- Role: Human Resources
- Industry: Retail
- Involvement: End User of Application
Submitted Dec 2023
Robust Emailing, any day, anytime
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
The platform's AI-driven features, like suggested send times, set it apart in optimizing campaign effectiveness
What is your favorite aspect of this product?
The drag-and-drop email builder is my favorite feature. It empowers even non-designers to create visually appealing and responsive email campaigns effortlessly
What do you dislike most about this product?
Introducing more advanced personalization options, such as dynamic content blocks based on user behavior, could take Mailchimp's customization capabilities to the next level.
What recommendations would you give to someone considering this product?
Leverage Mailchimp's extensive knowledge base and community forums. The wealth of resources can empower users to explore advanced features and troubleshoot issues effectively.
Pros
- Caring
- Saves Time
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Eric S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2025
Powerful email tool for beginner and professionals
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
Mailchimp stands out because it is incredibly easy for beginners while still offering strong tools for experienced marketers. Many platforms feel too technical, but Mailchimp keeps things simple with a clean design and clear guidance at every step. It also provides valuable analytics that help you understand how people interact with your emails. Another big difference is its all in one approach, combining email campaigns, automation, landing pages, and audience management in one place. The platform also has a huge library of templates that save time.
What is your favorite aspect of this product?
My favourite part of Mailchimp is how neatly it organizes audiences and subscriber information. It lets me group people based on their behaviour, interests, or past interactions, which makes targeting much easier. This helps you send more meaningful emails instead of generic messages. The insights I get about my audience behaviour are simple to understand but still powerful. I also like that it keeps everything in one place contacts, campaigns, forms, and reports. It makes email marketing feel much more structured and efficient.
What do you dislike most about this product?
What I dislike is that the pricing can get confusing and expensive as your audience grows. It starts out affordable, but as you add more contacts or need advanced features, the cost increases quickly. This can feel overwhelming for small businesses trying to scale. The platform also hides some useful tools behind higher plans, which makes it harder to fully explore its potential early on.
What recommendations would you give to someone considering this product?
My recommendation is to start with the free or lower tier plan to understand how the platform fits your needs. It is very beginner friendly, but it helps to explore the editor, automation tools, and audience settings before committing to a bigger plan. Make sure to organize your contacts properly from the beginning, as it will save you confusion later. Also test how well Mailchimp integrates with your website or e-commerce tools
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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