Mailchimp Logo
Mailchimp Logo
Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.9 /10
Get Demo

In Partnership With SelectHub

Claim Software
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

Filter By

Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 83

Email Delivery

87

Campaign Management

84

Email Templates

83

Basic Reporting and Analytics

83

Contact Database

83

Mobile Optimized

82

Auto-Responders

82

A/B Testing

82

SPAM Compliance

82

Segmentation

82

Content Authoring

82

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Ease of Data Integration

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

77

Mailchimp Reviews

Travon M.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

A step above the rest!

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

In my research of finding a software for personalized email marketing campaigns, mailchimp stood out to me for its ease of use and user friendly interface/reporting

What is your favorite aspect of this product?

My favorite aspect of mailchimp is the dashboards. They have everything I need and easy to set up.

What do you dislike most about this product?

There are some limitations that I feel should be included in the free plan such as the amount of templates

What recommendations would you give to someone considering this product?

I would tell someone that mailchimp is a step above the rest when it comes to being a easy to use email marketing campaign platform

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Salma S.

  • Role: Human Resources
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Robust Emailing, any day, anytime

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

The platform's AI-driven features, like suggested send times, set it apart in optimizing campaign effectiveness

What is your favorite aspect of this product?

The drag-and-drop email builder is my favorite feature. It empowers even non-designers to create visually appealing and responsive email campaigns effortlessly

What do you dislike most about this product?

Introducing more advanced personalization options, such as dynamic content blocks based on user behavior, could take Mailchimp's customization capabilities to the next level.

What recommendations would you give to someone considering this product?

Leverage Mailchimp's extensive knowledge base and community forums. The wealth of resources can empower users to explore advanced features and troubleshoot issues effectively.

Pros

  • Caring
  • Saves Time
  • Performance Enhancing
  • Enables Productivity

Eric S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

Powerful email tool for beginner and professionals

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

Mailchimp stands out because it is incredibly easy for beginners while still offering strong tools for experienced marketers. Many platforms feel too technical, but Mailchimp keeps things simple with a clean design and clear guidance at every step. It also provides valuable analytics that help you understand how people interact with your emails. Another big difference is its all in one approach, combining email campaigns, automation, landing pages, and audience management in one place. The platform also has a huge library of templates that save time.

What is your favorite aspect of this product?

My favourite part of Mailchimp is how neatly it organizes audiences and subscriber information. It lets me group people based on their behaviour, interests, or past interactions, which makes targeting much easier. This helps you send more meaningful emails instead of generic messages. The insights I get about my audience behaviour are simple to understand but still powerful. I also like that it keeps everything in one place contacts, campaigns, forms, and reports. It makes email marketing feel much more structured and efficient.

What do you dislike most about this product?

What I dislike is that the pricing can get confusing and expensive as your audience grows. It starts out affordable, but as you add more contacts or need advanced features, the cost increases quickly. This can feel overwhelming for small businesses trying to scale. The platform also hides some useful tools behind higher plans, which makes it harder to fully explore its potential early on.

What recommendations would you give to someone considering this product?

My recommendation is to start with the free or lower tier plan to understand how the platform fits your needs. It is very beginner friendly, but it helps to explore the editor, automation tools, and audience settings before committing to a bigger plan. Make sure to organize your contacts properly from the beginning, as it will save you confusion later. Also test how well Mailchimp integrates with your website or e-commerce tools

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Mailchimp Comparisons